Interesting comment from Ford CEO

[iamz]

From a USA Today interview;

Q: What can you tell us about the quality survey recently where Ford's rank slid to 23rd from 5th last year? What happened?

A: These results are mainly associated with two things that we were doing that we absolutely believe in, but it takes a bit more work to get them right. One was Sync and MyFord voice-activated communication navigation system in the car. There was feedback that we could do a better job on that. We incorporated most of that feedback, and we think we're making great progress on improving the system.

The other one was, as we develop even more fuel-efficient vehicles, we're moving to more five- to six-speed transmissions, especially the dry clutch. We found an opportunity to improve the shifting more to the likings of the way the consumer expected it to operate. Those two areas are the areas we reported recently that we had an opportunity to improve. But we feel like we've got solutions in hand, and we're on our way to moving back up.

[Norm201]

Originally Posted by iamz

From a USA Today interview;

Q: What can you tell us about the quality survey recently where Ford's rank slid to 23rd from 5th last year? What happened?

A: These results are mainly associated with two things that we were doing that we absolutely believe in, but it takes a bit more work to get them right. One was Sync and MyFord voice-activated communication navigation system in the car. There was feedback that we could do a better job on that. We incorporated most of that feedback, and we think we're making great progress on improving the system.

If any body ranks a car based on BS like this then we are all doomed. The Sync system is not the car.

Originally Posted by iamz

The other one was, as we develop even more fuel-efficient vehicles, we're moving to more five- to six-speed transmissions, especially the dry clutch. We found an opportunity to improve the shifting more to the likings of the way the consumer expected it to operate. Those two areas are the areas we reported recently that we had an opportunity to improve. But we feel like we've got solutions in hand, and we're on our way to moving back up.

This part makes more sense. But these rating surveys are so skewed that I find it difficult to put any faith in them.

[billnchristy]

That's exactly what I was saying in another thread.

[Norm201]

Originally Posted by billnchristy

That's exactly what I was saying in another thread.

So, we agree to agree?

[billnchristy]

Originally Posted by Norm201

So, we agree to agree?

Could be dangerous....

[Jazzdog]

You two are in violent agreement

[billnchristy]

Originally Posted by Jazzdog

You two are in violent agreement

If we were married that would surely lead to a fight.

[Cobra348]

<looks around> Where's Audrey? She'd make sure you didn't agree on stuff.

[MGREEN11]

Originally Posted by iamz

From a USA Today interview;

[B]

The other one was, as we develop even more fuel-efficient vehicles, we're moving to more five- to six-speed transmissions, especially the dry clutch. We found an opportunity to improve the shifting more to the likings of the way the consumer expected it to operate. Those two areas are the areas we reported recently that we had an opportunity to improve. But we feel like we've got solutions in hand, and we're on our way to moving back up.

How about finding a way to make it operate in way that consumers expect BEFORE releasing the car to the public in a test platform format.

[Flagstang]

how would one know what to expect before hand? hindsight is 20/20