Ive not had the car JUST OVER 3 years (Dec 31, '13, it is now 1/9/17).
This winter it started having an issue where on really cold mornings, around 30*F, the power steering would shut down. I could turn the car off, restart, and all would be fine in the world.
Around Christmas I went in for a TCM update.
After getting the car back it sounded like they swapped out my tranny for a box of rocks. The noise was way worse than ever before, and MUCH more often.
Also, the shuddering is BAD. ANY sort of incline and it starts.
And then yesterday the power steering thing starts again.
Today I get no power steering, but its cold as heck, high around 30. So I drive about 15 minutes/12 miles, car is fully warmed up. I pull over, car off, pause, recrank - Still no PS.
Oh, and then I start getting a traction control light on my gauge cluster. And then on my SYNC it is telling me that hillstart is not available.
I drove around a lot today, the whole time shuddering, rocks for a tranny, and no PS.
Im taking my car tomorrow to have them look at it.
They say that I just lost my bumper-to-bumper warranty, but I'd already reported the PS issue back on the 15th or so.
And then they say that if they need to do a clutch pack swap I'll have to figure out my own transportation...
Youre telling me hat Ford KNOWS there is a problem with the transmission, which is why I kept getting letters about them upping the warranty on it, and yet when something goes wrong Im stuck footing the bill for a rental car while they fix mine?
What sort of customer service is this?
The car was great for 3 years, and it is still drivable as of today, but Im really considering walking away.
And, to think that recently I'd been getting contacted by them about trading my car in, I was considering a Focus, but the whole thing has me wondering if I want to mess with Ford any longer.