Hi, Colleen -

Although you'll have to pair your device(s) again, I recommend performing a master reset:

How to Perform a Master Reset | SYNC & SYNC with MyFord | Ford.com

If you need the instructions for pairing, take a look at this link:

Pairing Your Phone to use Ford SYNC | SYNC & SYNC with MyFord | Ford.com

Please let me know if this helps or if you have any additional questions.

Jaclyn

 

Hi, Colleen -

Although you'll have to pair your device(s) again, I recommend performing a master reset:

How to Perform a Master Reset | SYNC & SYNC with MyFord | Ford.com

If you need the instructions for pairing, take a look at this link:

Pairing Your Phone to use Ford SYNC | SYNC & SYNC with MyFord | Ford.com

Please let me know if this helps or if you have any additional questions.

Jaclyn

I have tried everything possible to try to get my radio to work the only button that is working is the menu button and power on button please any help will be great full

 

Jaclyn,

When I press the aux button, it stays there for about a half second and goes back to the radio. I can't even get into the Sync system to do a reset.

 

Hey, Colleen -

Be sure you're pressing the phone button, not the AUX button.

If you are and it's still not working, I recommend temporally removing the SYNC fuse.

The fuse panel is located behind the glove box. Open the glove box, press the sides inward and swing the glove box down.

With your vehicle off, remove fuse #10 for 3 minutes.

Let me know if this helps or if you have additional questions.

Jaclyn

 

That use to happen to me on occasion. I could fix it by pulling the fuse in the fuse box behind the glove box. I forget which fuse it is, but the owners manual has that info.

 

Had this happen once, couldn't get into the menu for doing a master reset, and pulling the fuse didn't do it either. I just disconnected the plus side of the battery and waited a minute or two, then reconnected. Everything came back fine. You'll have to reprogram favorite stations, re-pair your phone, and if you changed any of the lock or window features, you'll to redo those as well.

 

I've also had this and a few other issues with SYNC. My other issues have been it not recognizing my iPod by indexing for an extended amount of time. My vehicle health report still does not work. I have done several master resets with no luck. I t has been in 4 times now for the issues. The third time they asked me to make sure that my iPod and phone were up to date and that they recommend that i do a fresh install of my music on my iPod. Which I did. After that didn't work I took it in again and they told me that they would call later on to let me know. Well when 5 PM came I called them and they told me that yes it had been fixed. I asked them what time they thought the driver would be to my house to pick me up and he then asked me if they could send him out the next day because they had already sent him home. I told them sure as long as you have a replacement car here for me by 4AM since that is when I have to be at work. They showed up after 6PM and gave me my keys and said it was fixed. I asked what was it this time he said they had to do a master reset on it. I told him that that was done while I was waiting when I had dropped it off that morning. He told me that he had to go get the SYNC tech then and disappeared. After 15 minutes no one came out and the quick lube people came over from the other side and told me that they were closed and I would have to come back when they were open. I told them what the service writer had told me and they said that they had watched him leave around 10 minutes ago. Furious I went out to my car and guess what they SYNC was still doing the same thing. The worst part is when I first got the car it worked fine. When they had to do the airbag re-flash they updated the SYNC and its been nothing but problems since.

 

Hi Jasf316,

Which dealership have you been working with? Since you've already tried the master reset and were unable to get this resolved at the dealer, I'd like to escalate this concern to your regional customer service manager. Please send me a private message including your full name, best contact phone number, VIN, and millage. I'll have your CSM give you a call once they've contacted the dealership.

Kim

 

Hi Jasf316,

My name is Antonio. I'll be helping out Kim from time to time whenever she is out of the office. Your information has been received! I will escalate on her behalf, please expect to hear back from someone within a few business days.

Antonio

 

Sounds good Antonio. I eagerly await their call.

 

My Sync started acting up just before I received other warning messages. Turns out my wiring harness had shorts throughout and it needed to be entirely replaced. Now my Sync works just fine.

 

The Fiesta went in today so we will see how long it takes for them to get it fixed. The service writer began to complain that I didn't bring it in sooner since January was the last time it was in. I told him that I was going to bring it in last month but someone ran into me and it was in the body shop. I also told him the last time it was in you told me it was fixed. When I went to check the repairs it wasn't fixed and you had already left for the day with the rest of the service people. He said nothing afterwards.

 

I now have same issues and can't find any answers online. When I press Aux button screen briefly flashes to Line in then quickly back to Fm radio. There is no voice command. Phone button does nothing. When I press Menu , there is no bluetooth or phone options. So that will not allow me to do a master reset. I of course have tried removing the F10 fuse and leaving it out for a few minutes.. No luck. I removed Neg Bat cable, and left it off for 10 mins. Doesn't help. I did read somewhere to remove fuse and turn on car for 3 to 5 mins then shut off and reinstall fuse.. I haven't tried this yet.. Has anybody else had this problem and actually had it resolved? Did Ford have to replace anything ? I now am on my Extended Warranty so there is a $50 deductible I would like to avoid if possible. ...Anybody ??

 

This exactly just happened! !! After 3 years with no problems suddenly sync stopped working. Ahhhh

Maybe now i will have an excuse to buy an aftermarket stero.

 

After getting the airbag reflash, my SYNC refuses to work via USB. It'll work via B/T and the line-in cable. With USB, it tries to take control of the iPod and if I switch a song on the iPod it'll stop playing a second later and go to the next song that it has decided to play. It then will only play about 30 seconds of the song that it selects. The SYNC software on these cars needs a serious update and Ford needs to find the money to get it done. The vocal commands are useless, as well... it has yet to understand my voice - not once.

 

The vocal commands are useless, as well... it has yet to understand my voice - not once.

I kid you not, when I first got the car (had an android at the time), it almost ended my relationship. I was using the voice to text. My fiancé asked if I wanted anything from McDonalds. I said 'yeah, some French fries.' Sync took that and sent her 'yeah, some French whores.'

 

Yes... but that is what you really wanted, right?!

 

Yea, he just didn't realize his car has the "read your mind" feature!

 

I wish had looked at this thread sooner, same thing happened to me and I had some time, so I figured I would just have my wife drop the car off at the dealership and have them look it over. I have an extended warranty and assumed (stupidly) if it was just a software bug they would deal with it free of charge. They just called and said it needed to be reprogrammed and it will only cost $100. What a bunch of crap. They have a product that just stops working for no cause, and they make a $100 off a chump like me to restore it. Ah well, extended warranty ends soon and then I'm done with the dealership.

 

A few months ago I had the same problem happen to my 2011 Fiesta.

When I click the voice button nothing happens. It accesses the sync system, but when it does their is silence. Also the USB no longer works with my Ipod. However, it will charge it or my phone. Also the bluetooth doesn't work. The light will come on when I turn the bluetooth on in my phone, but that's all.

I've found the fuse box behind the glove compartment. However...it looks nothing like the pictures that I've found in the manual as well as the one's that I've found online. So I have no idea which fuse to pull.

I've disconnected the battery and that has done nothing, same goes for the master reset.


I went to the local Ford dealer and had their bluetooth "expert" take a look at the problems first hand. He said that he has never seen anything like this before and that he would do more research into it. Needless to say a few days later that he told me that I would need to bring the car in to have their radio "expert" look into it. And that it would cost me money.

This wouldn't bother me as much if I didn't already dump close to three grand into the car to have the clutch replaced(did I mention that it's a hybrid clutch....ie stupid expensive) I've also had problems with the engine from almost day one.


I've always been a VW gu,y and after this brief foray into the Ford arena I remember why. I can not believe the amount of problems that I've had with this car...especially considering that I bought it new and it's three years old.



So if anyone can point me in the right direction to getting this USB/Bluetooth/Sync thing figured out I would appreciate it.

 

Hi bbottom,

You've already walked through the troubleshooting steps I would have recommended. At this point, I think it's best to schedule an appointment with your dealership to get this resolved.

Kim

 

I had the same exact issue happen. Fortunately my car is still under warranty, but this is what the invoice said that they replaced.

They replaced:
M Tech R/R both Adapter and Apim module
BE8Z*19A164*A control asy - headphone volume
D2BZ*19C149*CB Bezel
D6BZ*14D202*A Cable asy

 

Fortunately for me the problem was solved just disconnecting the battery.

 

So my entire audio/ hands free system is completely dead. When I turn it on it just says "Ford Audio." Dealership is saying it "might" be the head somethingorother and wants to charge me around $1,000 because it it a 2011 with 60,000 miles and over mileage warranty, but mileage should have nothing to do with the audio system. Anyone else experience this or hear of what needs to be fixed?

 

1000$! Yeesh. If it's the control pad, buy one off eBay, I have 3 spares and another on the way. Or if it's the radio body itself, you can buy the parts from Tasca and get a stereo shop to install it, or your self if you can. I'm not sure if it would need to be enabled by the dealer, but if it does I'm not sure what that would cost. Surely not 1000$!

 

I'm having this exact same problem. The voice button on the signal shifter is dead, and pressing "phone" does nothing and the USB doesn't charge the phone.

Shame because I really love the car besides this.

One question: where's the best place to start? Calling FOrd or taking it into dealership?

 

Hi Weird Tolkienish,

Check to see if you're able to perform a master reset: http://owner.ford.com/how-tos/sync-technology/sync/phone-setup/how-to-perform-a-master-reset.html

If the lack of button functionality causes you to have trouble performing a master reset, this will need to be addressed by your dealership. Follow this link to find one in your area: http://www.ford.com/dealerships/locate/results/?gnav=header-tools

Kim

 

When you say the voice button is dead, does it make a ding or any noise at all, or does absolutely nothing happen? I've heard where the voice turns off, leaving people waiting to hear the system before they make a voice request, and then the systems reverts to its previous function before the driver figures it out.

 

The button does nothing, despite repeatedly pushing it. Also the "phone" button on the center console does absolutely nothing.

 

I just got myself a Fiesta, new to the forum - but I'm having a very similar issue with the Sync. I'm going to try some of these things when I get back into the car. Fingers crossed - because I'm so tired of hearing the same 6 songs on the radio!

 

I have been having the same issue, I have been to syncmyride, and it says there is an update for my system. Downloaded the update, but cannot install it because my USB does not work. My vehicle is the 2011 Ford Fiesta SE, this comes with the basic sync system. If I press the Aux button it flashes for maybe 1/2 a second and returns me the radio station I was listening to. If I press the phone button nothing happens, if I press the voice command button again nothing happens. My phone does not recognize the sync system at all, it is like it does not exist. I have today pulled the fuse. I did that earlier and have drove around with nothing to listen to but my Pandora on my phone (which would be great if I could hook it up to my sync) I have been having this issue for about 5 months now. I have tried everything. I have even removed the battery and the fuse all day in hopes that it would reset everything to a factory mode, but to no avail it changed nothing. So I thought I would try removing the fuse and running around with the fuse out and listen silently to myself. PLEASE HELP!!!!!

 

Hi rickert91,
I'm new to the forum and have the exact same problems with mine. Word for Word of what you decribed. It's like my sync system is just dead or something. Did you finally get yours fixed and if so how. Any help you could offer would be most appreciated!

 

Have anyone replaced de Sync Module? Mine got wet and now is dead I found one on eBay but is not clear if I can just plug it without a dealer.... In my country there is no dealer and the Ford authorized repair center is trying to charge me 700$ for de diagnostic and possibly more for the part that is 60$ on ebay

 

Hi, did you replace your Sync module? If so, did it correct the issue? Thanks!

 

Pull the fuse for 15 minutes, it rests everything


Sent from my iPhone using Tapatalk

 

There should be a fuse layout diagram on the back of your glovebox. If not you need to consult the manual to identify the correct one. If you don't have a user manual there is a Ford Owners app where you can download the manual