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I doused the underhood fuse box with MolySlip Combat again, so I hope to forestall further serious issues until I can take it all apart in the summer and clean it up. Apparently the fuses corrode first, which is good news. We shall see....still waiting for Transport Canada to order a recall on this.
 

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Just bringing this up for the record.

I had the 17B16 service done today, after a couple more random stalls in the last month. Previously, it would happen every three or four months, I'd come to a stop with the clutch in, the engine would shudder, and quit. Restarting, it acted as though nothing ever happened, and would run fine again for months. No CELs were ever thrown.

I'd previously cleaned the MAF and TB, based on recommendations I'd seen here in the past. After it happened on the 4th, I scheduled the appointment.

They cleaned up the fuses, replaced one of them (#7), and my service advisor mentioned that they replaced a couple of the connectors, but didn't have written down which ones. #7 feeds the interior fuse panel, but I don't know how this would tie in with the symptom of a random stall, given that all the interior lights and radio continued running when it would stall. It's not like the entirety of the interior powered systems had a power blip or anything. I'd left a message to check with the technician to see which connectors were replaced.

We will see.
 

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Ive parked my Fiesta, so tired of Ford. I want to fix but not sure its worth the time. I do miss driving it!
I wish you guys the best with your cars

Sent from my SM-G930V using Tapatalk
 

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Hello!

Just adding to the thread. Interestingly, my lower interior lighting stopped working around the time I received the recall notice. Additionally, the rear taillights were not working properly either. I took it to the dealer and after performing the recall, everything was working properly. I have a 2011 Fiesta SE with approximately 118k on it. It has been primarily in Niagara and the Ottawa area, so it has seen a lot of road salt in the winter months.
 

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Hello!

Just adding to the thread. Interestingly, my lower interior lighting stopped working around the time I received the recall notice. Additionally, the rear taillights were not working properly either. I took it to the dealer and after performing the recall, everything was working properly. I have a 2011 Fiesta SE with approximately 118k on it. It has been primarily in Niagara and the Ottawa area, so it has seen a lot of road salt in the winter months.
This is how my car started to act before the recall was completed.
 

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Hi everyone. I have joined the club of the corroded fuse box. Just bought a used 2011 Ford Fiesta in Nov 2018. Within a week, it was at the mechanic because headlight was out. He said my fuse box was corroded and would need replaced. He cleaned off the fuses and reinstalled them. Headlights worked again for about a week. Then at 9pm while my teenager was driving home, both headlights went out. Took back to the mechanic and they cleaned the fuses again. Headlights now working again... for now. But I need a new fuse block. And they aren't cheap.
I found this forum researching the problem. I called Ford about the TSB that was issued (17B16) and told them I need my fuse box replaced. The woman said my VIN was not included in TSB, and I would have to file a complaint with the NHTSA.
I did that last night. I think it's only right they make Ford fix this since they have already acknowledged the problem exists.
No clue how long it will take to hear back.
Any advice on what to do next? Has anyone here dealt with the NHTSA?
 

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Hi everyone. I have joined the club of the corroded fuse box. Just bought a used 2011 Ford Fiesta in Nov 2018. Within a week, it was at the mechanic because headlight was out. He said my fuse box was corroded and would need replaced. He cleaned off the fuses and reinstalled them. Headlights worked again for about a week. Then at 9pm while my teenager was driving home, both headlights went out. Took back to the mechanic and they cleaned the fuses again. Headlights now working again... for now. But I need a new fuse block. And they aren't cheap.
I found this forum researching the problem. I called Ford about the TSB that was issued (17B16) and told them I need my fuse box replaced. The woman said my VIN was not included in TSB, and I would have to file a complaint with the NHTSA.
I did that last night. I think it's only right they make Ford fix this since they have already acknowledged the problem exists.
No clue how long it will take to hear back.
Any advice on what to do next? Has anyone here dealt with the NHTSA?
Have you ever dealt with a giant government bureaucracy? You'll ring in the next decade before you'd get the NHTSA to force Ford to cover your issue, especially since A: Ford already issued a recall for cars with the issue per NHTSA guidelines and B: you aren't the original owner.

It sucks that it's so expensive, but you will need to spend the sheckles and get the new fusebox installed.
 

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Battery Junction Box corrosion, second time around, Ford CS a pain to deal with

The Short Version
Add me to the ranks of disappointed and annoyed Fiesta owners with the battery junction box (BJB) corrosion issue. I'm looking at about $2000 to repair, and no one knows whether Ford will help me here or not. iMO, the real issue is the BJB design is fundamentally flawed because it's not effectively sealed against environmental contamination.

My experience with Ford customer service was unacceptable. Inadequately trained Ford Customer Service (CS) personnel were unable to provide any issue resolution. I was transferred to 3 different agents, spent around an hour on the phone and as a follow up, I have to take my Fiesta to a dealership for a 2nd diagnosis. This is clearly a case of an offshore call center with English as a Second Language (ESL) challenges and my questions not following their predetermined scripts.

Does Ford value lower labor costs over customer satisfaction and retaining loyal Ford customers?

I'm wondering if anyone else has had a recent experience with this problem that could shed some light or help me out. Has Ford been helping people here?

The long version follows...

Previous repair
Tail and brake lights died in Dec 2017, and "fixed" at dealer under 17B16 bulletin. Cleaning contacts and smearing some goop on them seems like sloppy procedure.

What broke this time
Low beams died last week, and my favorite independent shop diagnosed as a short in the BJB.

Calling Ford CS
You'd think it would be easy for Ford CS to tell me if replacing the BJB would be covered under 17B16. Wrong. After talking to three different people, I still don't know.

CS rep #1 didn't seem familiar with the service bulletin, and gave no indication of even trying to look it up. He didn't seem to understand the situation or my questions, giving me conflicting and illogical answers. Given his accent, this was clearly an ESL situation. He eventually transferred me to Ford's Warranty department, saying they'd be able to address the question better. Apparently his scripts didn't cover my question.

Waited about 20 minutes for a Warranty rep to pick up. She told me that their department doesn't deal with customers. After some discussion, she transferred me back to CS . This was clearly another ESL situation. At this point, I was 45 minutes into the phone call and no closer to a solution.

CS #2 rep was only slightly more helpful. He said that 17B16 expired last November, so Ford wouldn't pay anything. I raised the issue of the previous repair, and he said Ford still wouldn't pay. I asked who had the authority to bend the rules, and he initially said that no one did. When I pushed back on this statement, he did say that an Account Specialist could review the situation, but that I'd have to have the vehicle diagnosed at a dealership first.

I asked if i could speak with an Account Specialist just to pose the hypothetical question of "would Ford consider helping a customer in this situation", and the answer was a firm "no". I would have to have the vehicle diagnosed first.

I also raised the wasted time issue with CS rep #2, who clearly didn't "get it". Further discussion led to the typical corporate non-apology of "we apologize for any inconvenience". He could have offered a free oil change to make amends.

Where things sit now
I'll be paying the dealership $110 to get a diagnosis, so a conversation can be opened with an Account Specialist. Only time will tell there.

It's obvious to me that Ford has outsourced and / or off-shored their call center. This tells me Ford has clearly made saving money on their call center a priority over offering effective customer service.

Stay tuned for updates...
 

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Keep pushing your dealer on this. However, I thought the recall ended in November. I had a similar problem with the recall. The first time I took the car, they fixed a couple of fuses. Lights were not working after about 2 miles of driving. Second time I went to pickup, I was able to easily wiggle fuses to show it still was not fixed. Then the dealership worked with Ford to replace the whole BJB. I haven't had any weird issues since.
 

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I've never dealt with a worse car company or dealer in 45 years of owning cars.....

Our 2013 has this problem too - I've sent in a complaint to Transport Canada and I hope more Canadians do too and that a recall will happen as a result. In our case, the car goes Bong Bong Bong and enters limp mode. Some temporary fixes with Molyslip Combat spray have been reasonably successful but the core issue remains and the problem is not banished entirely.

There used to be Ford Customer Service trolls here in this forum that would spout platitudes but I see they're gone, which is just as well, because they were worse than useless! Ford is giving up on cars, so I'm sure all existing Ford car owners will be ignored more now than ever.

It's a shame because the car has some positives to it, but the ownership experience is intolerable!
 

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My 2011 Ford Fiesta was not included in the recall, and that is the issue I am having with Ford. If you look at the TSB, it says "Certain 2011 Model Year Fiesta Vehicles". Doesn't say "All". When I called Ford CS, she pulled up my VIN and confirmed it was not included in the TSB and therefore Ford could not help me. (Obviously they can, they are just choosing not to). She said my only course of action would be to file a complaint with the NHTSA, and I did do that.
The rep at NHTSA said they look into every complaint individually and collectively and will decide if another recall/TSB should be issued.
So please, if your VIN was not included in TSB 17B16 and you have a corroded fuse box, please file a complaint with the NHTSA. Maybe... if they get more complaints, they will make Ford fix our cars too.
 

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I will be taking pictures and filing a complaint wiht NHTSA tonight. I live in Central Wisconsin. I see my share of rain, snow and salt. I also need a new fuse panel.

Does the fuser panel plug into socket or are there attached wires you have to run?
 

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...just filled complaint to NHTSA. I guess Ford was hoping that a bit of dirt and water in Georgia won't affect the vehicle as bad as up north. Anyway I also experience sudden, random engine shutdowns on idle and clutch/brake being used. Low speeds. Sometimes as I am shifting gears. I cleaned the grounding surface from paint. It did not help. About to clean throttle body. Anyways, corroded fuse box would explain why engine shuts down so "quietly". No rough idle. Sometimes I don't even realize that my engine is down until I press accelerator... Dangerous in the city traffic...
 

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I will be taking pictures and filing a complaint wiht NHTSA tonight. I live in Central Wisconsin. I see my share of rain, snow and salt. I also need a new fuse panel.

Does the fuser panel plug into socket or are there attached wires you have to run?
Hey, how did it go?
The fuse box has no plugs, just a lot of wire coming out. Not easy project. Ford did a really bad job in design and made a lot of mods each year

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I have tried to seal off the fuse box today. It is impossible. The ford's suggested method addresses maybe 30% of the issue. The bottom of the box is not sealed off at all. If you seal off the lid, you might be able to restrict the air (dust) flow through the box but fuses still will be exposed to elements and dirt. I guess, the best bet is to grease the fuses up and hope for the best...
 

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I have tried to seal off the fuse box today. It is impossible. The ford's suggested method addresses maybe 30% of the issue. The bottom of the box is not sealed off at all. If you seal off the lid, you might be able to restrict the air (dust) flow through the box but fuses still will be exposed to elements and dirt. I guess, the best bet is to grease the fuses up and hope for the best...
Had a failure (headlight out) in december 2018. Same thing...Fuse box was corroded and all wires need to be removed, cleaned and sprayed with corrosion X. In september 2019, I was issued a recall notice. In approximately Feb my local dealer contacted me stating parts were in. When my appointment came up, the parts disappeared. Now, almost a year after the recall was issued, still no answers from ford. They clearly could not care about their customers safety.
 

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I fixed the corroded low beam relay by 'splitting' the fuse box and replacing all of the wires to that relay (outside of the fuse box). It took a few hours but they work great now! And, unlike Ford, I properly protected the new relay and cables! Total cost <$20! the time it took was a pain but it's questionable whether the car was worth the $1000 that Ford would charge!
 
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