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Browsing around here it looks like there are some people "in the know."
My dealer has no clue how to even find out the status, except "any day now."
That began in early May.

Do you need a specific VIN number to track it down?
 

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All they need is the VIN# to track your vehicle...essentially tracking your car is just like when you track a package being delivered by UPS...

If the dealer is denying knowledge push them to "fess up". I would bet that the car is being held at a port, or PDI facility in the USA to make small modifications before delivery to the dealer...

I can't believe all this "We just don't know exactly where YOUR car is right now", nonsense by the dealers...because it IS nonsense.
 

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Mine has no idea how to check the status either. I am glad I reserved a Fiesta and have a contact who gets me updates. If you reserved one also, you should be able to get that info. If not, I am afraid you are at the mercy of the dealership.
 

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Mine has no idea how to check the status either. I am glad I reserved a Fiesta and have a contact who gets me updates. If you reserved one also, you should be able to get that info. If not, I am afraid you are at the mercy of the dealership.
I did reserve mine, but haven't heard anything from the reservation specialists.
 

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I did reserve mine, but haven't heard anything from the reservation specialists.
Cat,

Give us a call. We are more than happy to track your vehicle.

1-800-301-8348

Ask for anyone but matt.......Just kidding!!:cool:
 

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Cat,

Give us a call. We are more than happy to track your vehicle.

1-800-301-8348

Ask for anyone but matt.......Just kidding!!:cool:
I just called that number and spoke to Mahi... she was less than helpful. All she could tell me was that my vehicle is still in production and that my dealer could provide more details. If my vehicle really is still in production, I will be sorely disappointed, as the build date was supposed to be the week of May 31st.

Between the sales person at the dealership flat out lying to me about pricing and no one being able to give me an actual estimate on when to expect my car, what should have been an exciting purchase has turned into nothing but headaches. Assuming that I still take delivery of my Fiesta, I am quite certain that I will never buy Ford again after this.
 

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cat....

Sorry to hear of your poor experience with Ford...and the dealer...

Frankly it is starting to look like Ford has gotten a little arrogant very quickly after things have just started to go well for them in the past couple of years...wow the lessons of humility just doesn't seem to sink in with large businesses anymore...Ford ONLY just started to make a real turn around in the USA just TWO years ago!

The problem with too many dealerships in the USA is that if it isn't on the lot they don't want to be bothered...WRONG MOVE. It isn't just Ford but all US stores are geared this way.

Remember that Ford DID say that the Fiesta would appear in showrooms in Summer of 2010...so that could be today...or a few weeks from now...they never gave an exact date.

I still think that they have put a "hold" on early production units to correct some niggling fault...

BUT REMEMBER this is a totally NEW model being built in a totally revamped plant...and the car is essentially NEW because Ford in Dearborn chose to change 40% of the EU cars parts with different parts.
 

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I can understand that there would be kinks with any new car. What I can't understand is why Ford can't just be honest about what's going on. Why can't they keep me in the loop on what's going on with MY car? I ordered mine with the promise of continuous updates and excellent customer service. The salesman at the dealership has lied to me about pricing and been extremely evasive over timing estimates. The concierge service that was supposed to be provided to people who reserved is a joke... I got reminder postcards to place my official order, but haven't heard anything from them since actually doing so. When I called the reservation specialist number today, I was told that I'd have to contact my dealer to find out when my car would be ready.
 

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I can understand that there would be kinks with any new car. What I can't understand is why Ford can't just be honest about what's going on. Why can't they keep me in the loop on what's going on with MY car? I ordered mine with the promise of continuous updates and excellent customer service. The salesman at the dealership has lied to me about pricing and been extremely evasive over timing estimates. The concierge service that was supposed to be provided to people who reserved is a joke... I got reminder postcards to place my official order, but haven't heard anything from them since actually doing so. When I called the reservation specialist number today, I was told that I'd have to contact my dealer to find out when my car would be ready.
I understand your pain, everyone who is dealing with an uncooperative dealer network.

This is Ford's single greatest challenge going forward - the dealers. The auto industry is unique in many ways, one of which is that by law in every state, the manufacturer CAN NOT own it's retail outlets. Ford would do well to own "company stores" where everyone would be trained team players, like Apple Stores, but they can't. Until someone fights the dealers' lobbying groups, this situation will only get worse. They are programmed to "sell today" because they are paid on commission. They don't want you ordering a car with a $300 commission (FIESTA), where they will have to deal with your questions, when they would rather sell you up into a $500 commission TODAY (FOCUS) or more (FUSION/EDGE,ETC.). They survive on their day-to-day sales, that very design makes them less likely to cater to custom order buyers.

Honestly, we need to re-write the dealer franchise laws, and give the manufacturer greater control, NOW.
 

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Honestly, we need to re-write the dealer franchise laws, and give the manufacturer greater control, NOW.
I agree. I don't know what kind of logistical problems it would create, but it sure as hell would be an across-the-board improvement in terms of customer service. It would also protect the car companies from being taken off a customers' consideration list for eternity because of a poor dealer experience (or at any rate, it would actually be their fault when that happens)
 
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