I did reserve mine, but haven't heard anything from the reservation specialists.Mine has no idea how to check the status either. I am glad I reserved a Fiesta and have a contact who gets me updates. If you reserved one also, you should be able to get that info. If not, I am afraid you are at the mercy of the dealership.
I just called that number and spoke to Mahi... she was less than helpful. All she could tell me was that my vehicle is still in production and that my dealer could provide more details. If my vehicle really is still in production, I will be sorely disappointed, as the build date was supposed to be the week of May 31st.Cat,
Give us a call. We are more than happy to track your vehicle.
Ask for anyone but matt.......Just kidding!!
I understand your pain, everyone who is dealing with an uncooperative dealer network.I can understand that there would be kinks with any new car. What I can't understand is why Ford can't just be honest about what's going on. Why can't they keep me in the loop on what's going on with MY car? I ordered mine with the promise of continuous updates and excellent customer service. The salesman at the dealership has lied to me about pricing and been extremely evasive over timing estimates. The concierge service that was supposed to be provided to people who reserved is a joke... I got reminder postcards to place my official order, but haven't heard anything from them since actually doing so. When I called the reservation specialist number today, I was told that I'd have to contact my dealer to find out when my car would be ready.
I agree. I don't know what kind of logistical problems it would create, but it sure as hell would be an across-the-board improvement in terms of customer service. It would also protect the car companies from being taken off a customers' consideration list for eternity because of a poor dealer experience (or at any rate, it would actually be their fault when that happens)Honestly, we need to re-write the dealer franchise laws, and give the manufacturer greater control, NOW.