A dealer offering the car to me already for $500 below MSRP said he has an expected date for one for test driving on July 24th, but that he can't promise it that day. I am happy that of the 4 dealers I've worked with one is ready to be serious about the Fiesta!
Exactly there are dealers that actually know that the customer and communications matter. I have no complaints with the dealer that I am buying mine from and it isn't the dealership that I work for or have ever worked for and they have treated me as good as anybody would want to be treated. They are a dealership that has dealers all around Central Florida but I have only dealt with this one of theirs so I don't know if it is just the people at the dealership or the owners policy too treat the customer like you would want to be treated but I like it either way. Whenever I go in for an update on my car they run it on the computer and turn the screen around so I can see exactly what it says and even print it out if I want a copy. I also don't have to call the receptionist to get ahold of my salesman because his cell phone number is right on his card that he gives all his customers. I often feel guilty calling his cell because I don't know if he is in the middle of making a deal with another customer or even if it is his day off. I did call him once when it was his day off and he was very pleasant with me and told he would take care of what I asked him for the next day and he actually did it and called me to let me know.
In summary there are bad dealers or even bad sales people out there but if I don't like the way I am treated then I am not going to buy from them and neither should anybody else. That dealer will either change or go out of business so don't complain about a dealer and then actually buy from them because then they have no reason to change. There is also the option to either praise or explain what you didn't like and be heard by both Ford and the dealer principle because anytime you buy a car Ford will send you a survey with questions about your experience with buying your new car. If you don't fill it out and send it back then Ford or the dealer principle will never know what is happening. These are sent directly to Ford not the dealer and then Ford grades the dealership,sales person and PDI department and sends the report to the dealer principle. The dealer then passes on the praise or complaints on to the persons involved with the reports.
P.S. This thread was not about dealer policy until one person highjacked it to that, it was about a Fiesta sighting but I couldn't let the complaining by one non-Fiesta buyer (notice I didn't say anyones screen name) go without reply.
