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Discussion Starter #1
I bought my 2011 Fiesta (automatic), 47k(ish?) miles on it in March this year. 1 previous owner. It now has about 55k miles.
Starting in June, The Fiesta began to have issues with starting. It has been towed 3 times and looked at by 4 mechanics. It has "not started" 5 times.

I go to start the car, lights, radio, air, all work; the engine gives a short hum, a bunch of clicks and.. nothing.
Tow truck picks it up, drops it off at a shop, and it works just fine. Mechanic, including Ford dealers, say there is nothing they can do if the problem doesn't happen for them.

This last time it was looked at, a mom/pop shop referred me to their local Ford dealer (the 2nd Ford dealer the car has now been to) after having done a little bit of research and speaking to a tech at this dealer themselves.

The Ford dealer kept trying to start the car to see if the issue would occur for them and a couple days in, they called me saying, hey, it happened! No lights, no power, car won't start, battery is throwing codes! We need to replace the battery, it will fix your issue!
My thought is that someone left a light on or a door open and killed the battery, because I never had an issue with the lights, radio, air, windows, etc. AAA also tested the battery and tried to jump the car when they came out.
Ford also said, oh by the way, if you turn the key too fast, the car won't start and you need to take the key out and wait a few minutes. (I've not gotten this to work..)

A few weeks later, it happens again. We pushed up/down and front/back on the car, hoping something was just stuck or movement would get it working. Nothing. But then it started for us the next day.

I had decided to try to sell it to a dealer and be done with it, but the same day I made an appointment, I received a letter from Ford saying that my car's transmission might be a problem child and they have extended my power train warranty to 100k miles.

So, I have also noticed lately that the car shutters/stutters a little when the automatic system is changing gears, which I have read could be part of the transmission issue. The 2nd to last mechanic that researched my issue also said that my not starting issue could be a part of the transmission.

Soooo, long story.. Thoughts?
Will Ford actually be willing to replace the transmission with all of this? Or will the computer have to be throwing codes? Or..?
Is it possible that my issues are in fact stemming from the transmission?

Thank you for any help!!
 

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Short answers, Ford will likely change your transmission if needed, but because that's the most expensive option for them, they'll try everything else first.

I think your first issue is likely battery related, it doesn't take much of a drop in voltage to scramble the brains of a modern car's control systems. If it happens more than once, hopefully they will check the charging system. It's possible that the battery issue might've reset the transmission control unit, sending it back into learning mode which will cause some jerkiness and hesitation. If you're patient and have access to a good service dept, they'll figure it out, hopefully without costing you too much cash.
 

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Discussion Starter #3
If the first issue was battery related, shouldn't them having replaced the battery fix the issue? The issue of the car not starting periodically is still occurring.
It has happened once since the battery was replaced, but I have not driven the fiesta much since it happened again. I have been driving my old 99 camry with 225k miles on it. Too afraid to sell the camry because it is apparently more reliable than the 2011 fiesta..
 

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Discussion Starter #5 (Edited)
I have not taken it back in. I hadn't decided whether I would keep the car or not.. I didn't want to put a whole lot more into it at this point.
I do now plan to call Ford and take it back in before deciding whether to keep it or not.
I have loved this car for the most part, but the starting issues and lack of any ability to knowingly resolve it has put a bad taste in my mouth. I need reliability and to not put a lot more "extra" money into it. It is hard to leave it at the dealer for an extended period of time, hoping that the problem will occur for them..
 

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I think it's a grounding issue. Poor grounds can and will cause both a non start and quirky tranny shifts. It has been well documented here if you search the site for it.
 

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I have not taken it back in. I hadn't decided whether I would keep the car or not.. I didn't want to put a whole lot more into it at this point.
I do now plan to call Ford and take it back in before deciding whether to keep it or not...
Hi there!

I can look into this further if you send me a private message with your VIN, best daytime phone number, full name, and dealer name/location. When was the last time you were at the dealer for this?
 

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The clicking sound sounds like low battery voltage. If new battery didn't cure it then there is a poor connection somewhere.
Ford has had some problems with corroded terminals on other vehicles.
My 2009 Escape had a recall for corroded terminals on the electric steering.
 

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I think it's a grounding issue. Poor grounds can and will cause both a non start and quirky tranny shifts. It has been well documented here if you search the site for it.
I agree . Also check the fuse box. These seem to collect dirt and water.
 

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Both my 2011 Sedan when I had it and my current 2012 Hatch had starting issues because of bad battery to chassis grounds. That can be easily fixed and not worth the hassle of taking it back to the dealer. Just undo the negative ground from going from battery to strut tower ground and take sandpaper and sand the paint off where it touches. Reconnect, and you are done in like two minutes. I have not had a problem starting since. (I also later did it to the engine ground to chassis just to be safe, but not necessary.)
 

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My 2012 has same problem drove it Saturday went to start it Sunday and nothing. Everything electrical checked fine. The automatic transmission shift would not get out of park. There is a recent recall notice stating that if the car won't start or loses transmission engagement or throws an error code call a dealer. They advised to call Ford roadside assistance. The tow truck arrives and the driver tries to start and shift and nothing again. The car goes to the local Ford dealer and when they try it the car starts. They then tell me no problem with the car but they want to keep it overnight. Sounds like I am going to get stuck for tow & diagnostics with no resolution to the issue. This car previously had shudder or stuttering issue for which Ford replaced the automatic transmission clutches. I would not recommend this vehicle to anyone. I have owned it since new it has 89000 miles on it mostly highway. Anybody else have these same issues?
 

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My 2012 has same problem drove it Saturday went to start it Sunday and nothing. Everything electrical checked fine. The automatic transmission shift would not get out of park. There is a recent recall notice stating that if the car won't start or loses transmission engagement or throws an error code call a dealer. They advised to call Ford roadside assistance. The tow truck arrives and the driver tries to start and shift and nothing again. The car goes to the local Ford dealer and when they try it the car starts. They then tell me no problem with the car but they want to keep it overnight. Sounds like I am going to get stuck for tow & diagnostics with no resolution to the issue. This car previously had shudder or stuttering issue for which Ford replaced the automatic transmission clutches. I would not recommend this vehicle to anyone. I have owned it since new it has 89000 miles on it mostly highway. Anybody else have these same issues?
Welcome to the forum, Won't.

Do you have any updates from your dealer visit? I want to see how I can best assist.

Meagan
 

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Having similar issues with my wife's car at 33K. We paid for a rental car out of pocket for a week while the dealer "tried to duplicate the problem." They replaced the starter and it died three times since and is plagued by intermittent no starts. Indy electrical specialist said bad grounds and bad engine harness. Again, this is a 2011 with 33K on it. Noticed that Ford recalled the Focus for wiring issues. But nothing RE: the Fiesta. Meagan just opened a case for us so fingers crossed. Re: the tranny recall: our has been making a noise ever since they did the work.
 

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I have had my Fiesta for about 3 months now and already the issues have begun. My stereo system was the first problem to start. Randomly there is a loud pop noise in the speakers and the entire system goes out. From reading other threads I took the advice to pull the fuse behind the glove box, wait a few minutes, then re-insert. That gets it going again but seriously?!, I should not have to do that regularly just to listen to my bloody music!

Now the engine has issues. I turn the key, all lights come on everything is as it should be minus a running engine. Turn the key to the off position and try again and it starts up. This has happened three times in the past week and a half. My car has 45k miles on it and I am now starting to wonder if the previous owner got rid of it because of these same issues. I love my Fiesta but am now wondering if this is just the beginning of a long line of problems.
 

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I'm wondering if the problem isn't in the ignition switch.

Most of the transmission problems are the clutches and this is what the extended warranty is for. Curious if it covers the transmission itself or still 60K.

Meagan, can you answer that ?
 

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I have had my Fiesta for about 3 months now and already the issues have begun. My stereo system was the first problem to start. Randomly there is a loud pop noise in the speakers and the entire system goes out. From reading other threads I took the advice to pull the fuse behind the glove box, wait a few minutes, then re-insert. That gets it going again but seriously?!, I should not have to do that regularly just to listen to my bloody music!

Now the engine has issues. I turn the key, all lights come on everything is as it should be minus a running engine. Turn the key to the off position and try again and it starts up. This has happened three times in the past week and a half. My car has 45k miles on it and I am now starting to wonder if the previous owner got rid of it because of these same issues. I love my Fiesta but am now wondering if this is just the beginning of a long line of problems.
Hi Phyrangel,

I recommend heading to your dealer for diagnosis on your two concerns. Once you have an appointment set up, please send me your VIN, updated mileage, best daytime phone number, full name, and dealer name/location via PM.


I'm wondering if the problem isn't in the ignition switch.

Most of the transmission problems are the clutches and this is what the extended warranty is for. Curious if it covers the transmission itself or still 60K.

Meagan, can you answer that ?
Which extended warranty? Here's some info below:

Standard Powertrain, per the Warranty Guide:

Extended warranty coverage periods are available for certain vehicle parts and conditions. Specifically,

(1) Your vehicle’s Powertrain components are covered for five years or 60,000 miles, whichever occurs first. The extended coverage applies to the

Engine: all internal lubricated parts, cylinder block, cylinder heads, electrical fuel pump, electronic engine control unit, engine mounts, flywheel, injection pump, manifold (exhaust and intake), manifold bolts, oil pan, oil pump, seals and gaskets, thermostat, thermostat housing, timing chain cover, timing chain (gears or belt), turbocharger/supercharger unit, valve covers, water pump;

Transmission: all internal parts, clutch cover, seals and gaskets, torque converter, transfer case (including all internal parts), transmission case, transmission mounts;

Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs-automatic front locking (four-wheel drive), locking rings (four-wheel drive), seals and gaskets, universal and constant velocity joints;

Rear-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive axle housing (including all internal parts), drive shaft, propeller shafts, retainers, supports, seals and gaskets, universal and constant velocity joints.

CSP 14M01

This program extends the coverage of the DPS6 Transmission input shaft seals, clutch and transmission software calibration to seven (7) years of service or 100,000 miles from the warranty start date of the vehicle, whichever occurs first.

CSP 14M02

This extends the warranty coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.

Note: the two CSP's are not "recalls" and are VIN specific. Please check with your dealer or here to see if it applies. Owner letters have gone out.

For Extended Service Plans, please visit our ESP website.

Meagan
 
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