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Discussion Starter #1 (Edited)
I'm very curious about this. Has anyone encountered a situtation where you went in to shop for a Fiesta, but the dealer is trying to "sell" you something else on the lot?
 

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From the very begining when I went to the dealer they never tried to sell me anything else and it never came up.
 

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Back in December they guy called Fiesta "Arriba" and promptly tried to sell me a Focus in the showroom I was looking at. Of course I was looking at everything in the showroom. A couple days later he called and said he has a car he wanted me to come in and look at. I said not interested and he never contacted me again (at least not voluntarily.)
 

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Like LMTech, when I went to my dealer and told them I wanted to order my Fiesta they didn't try to sell me anything else. We've both been excited and frustrated by this long journey. No money down and with all the info we've shared they have two more on the way in a few weeks.

It's great working with my small dealer even though I have the 2 largest dealers in the KC metro area closer.
 

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My dealer let me test-drive a focus while I was there, so I could see what a Ford stick shift was like, and never once suggested I buy it instead. I think he's as excited to see the Fiestas on his lot as I am.
 

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When I went into my dealership, I told them that I was there to place my order for a fiesta that i had reserved through ford's website. It was obvious that I knew exactly what I wanted. However, if I walked in tomorrow and said, "I was wondering if you've got any of those new Fiestas in yet," I wouldn't be surprised if they tried to get me into a Focus.
 

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Alright people this thread isn't going in the direction that Golf intended. How is he suppose to go into the evil dealer rant if we don't play along ? I am glad to see that I am not the only one who is having a good experience with a dealership and its employees.
 

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Discussion Starter #8
There is NO agenda with this thread.

I just wanted to see if the dealers ARE in fact willing to accept the customers interest in the Fiesta without being pushed into buying what is already on the lots....


BTW this isn't just a Ford issue, many brands have this problem. It is a structural problem with the dealership model in the USA.
 

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I just wanted to see if the dealers ARE in fact willing to accept the customers interest in the Fiesta without being pushed into buying what is already on the lots.
Based on the early responses I would say that it isn't a problem at all.
 

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I think the original question is a valid one. But, we seem to have a few personality conflicts arising. Some of them may, or may not, be warranted, but that will be dealt with by the moderators over time.

Please remember…

This being a new forum, it will take a while for it to get own unique 'community atmosphere', as many of you are meeting each other online for the first time.

We want this community to grow, and above all, for everyone to find/discuss the information they need.

Forums can also be a great place to meet new people and develop new friendships, and we want that to happen here.

But, some people will simply never see eye-to-eye, and we get that. However, as we continue to build a membership base, please try and apply a bit of patience to your fellow members.


Thanks. :D
 

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Not here.

My dealers have dealt with me on other issues, and they know I'm the buyer that knows exactly what I want/need.

I honestly don't see what the difference is, say, if you go into a big box store asking for a Mac Probook and tried getting sold on a Dell Inspiron. I don't think I've been in a store where any sales associate doesn't try to sell me something else if what I want isn't there :)
 

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From how everyone else has responded, it seems like when people have gone in knowing exactly what they wanted, the dealers have been respectful of that. If someone doesn't know for sure that the Fiesta will be what they want, then of course the dealers will try to show them other options.

I've had plenty of issues with my dealer, but trying to get me to take a Focus hasn't been one of them.
 

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As with many things I buy that requires the use of a sales person to complete the transaction, I go in knowing exactly what I want and the deal I am willing to accept. I try to convey that to the sales person so they can stop wasting their time and mine with pushing other products or thinking I might bite on a price that is way off.

I have gone into dealerships before and the sales people try to talk me into a different model, but by my second reply that I have zero interest, they usually stop. If I have to make a third reply telling them I really am not interested, then it's very blatant and by then I am thinking about talking to their sales manager and getting a different sales person.

I went into a Ford dealership today. I told them I was here for the 2011 Fiesta, this color, this trim, this interior and so on......do you have it coming in? They looked it up (or pretended) and said yes they had that exactly.....and went on and told me I'd be the first person they contact when it arrives, but shortly after, they'll also have 40 other people coming in to probably buy it. I told em I could wait if it came to that. I think that was just a ploy to make me think I need to rush to buy it, but they did not try to push any other car on me while I was there.
 

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I'm rather picky about dealerships and usually look for ones in small towns. Those are the best in my opinion, the salesmen are honest, friendly and they're there to serve you.
 

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My dealer let me test-drive a focus while I was there, so I could see what a Ford stick shift was like, and never once suggested I buy it instead. I think he's as excited to see the Fiestas on his lot as I am.
MegEtc Sounds like you found one of the good ones around! Who are you buying yours through?
My dealer experiance has been interesting to say the least. THey didn't try to sell me anything other then the exact car, but they did mess up my reservation... so i'm on the fence about them being good or not...! :rolleyes:
 

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I went in to a local dealer asking about the new Fiesta, he said he had no idea when it would come in. I asked if he had a brochure and he said yes, I guess I was the first person to get a brochure because he brought out a cardboard box that was still sealed and opened it to reveal all the brochures.

I then asked if he knew when they would be receiving any Fiesta's, he said maybe July 16th. At no point did he ever try to sell me anything, which I like, but I did feel like he was rather unenthusiastic about the whole thing. Almost as if I was an idiot for wanting to buy one of those things.
 

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There is NO agenda with this thread.

I just wanted to see if the dealers ARE in fact willing to accept the customers interest in the Fiesta without being pushed into buying what is already on the lots....


BTW this isn't just a Ford issue, many brands have this problem. It is a structural problem with the dealership model in the USA.
I work at a Ford dealership and I think one thing that happens is that we see someone come in and want something all the time and I'd say a good 50% of the time they end up buying something else (moreso with preowned cars than new cars).

They see you come in and say "do you have any Fiestas?" And to a salesman that sounds like "do you have any small economic cars that are cheap?" and since they don't have any Fiestas just yet they say "no but we do have some Focus' in stock if you want to take a look at one of them!"

I don't imagine a salesman would be very successful if he just replied "no..." and didn't suggest something else.
 

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My dealer let me test-drive a focus while I was there, so I could see what a Ford stick shift was like, and never once suggested I buy it instead. I think he's as excited to see the Fiestas on his lot as I am.
My father-in-law is a dealer (he's the guy we ordered ours from) and i can guarantee you, the dealers are extremely excited to see the Fiestas - he's also starting to get sick of our excitement at the same time since we blabber on and on about 'when are they coming', 'are they there yet?', 'will they be there tomorrow?', etc etc etc... ;P
 

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My dealer let me test-drive a focus while I was there, so I could see what a Ford stick shift was like, and never once suggested I buy it instead. I think he's as excited to see the Fiestas on his lot as I am.
The Fiesta manual tranny is nothing NOTHING NOTHING like the Focus manual trannit ..AND if you want to get it in reverse you have to have the clutch ALL THE WAY on the floor...otherwise it is much smoother...and, all car salesmen are not like the wonderful people at my dealership. 99.9999% of all car salesmen are SCUMBAGS float dealership to dealership and are always "trying to help you out" all they want to do is sell you something they don't care what it is...they just wanna sell you and not let you walk....Sam Pack Five Star Ford Dealerships will fire people like this...they are wonderful. They don't hire scumbags.
 
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