[dfw.embalmer]

To Matthew Wolfe, who put his best foot forward day, after day...even thought he took lots of guff from folks like me who were frustrated beyond their limits...he was there for us!

Apparently, the truth will set you free (unfortunately in the form of losing your job, for doing your job)

I would like to say THANK YOU! for all you did.

As for Mahi and Meg, well.....I don't know them so I can't say...maybe they are great people, just folks who follow the rules. Personally I don't see the point of them being there if they can't tell you anything.

 

[75Paladin]

Matt gets my thumbs up, He was the only person from hq to send me a 'real' email, not a cut&paste prepared template. Although my car has still been trapped in Baltimore for 17 days, at least I can thank him for telling me it was on the way here 4 weeks ago.

On the other hand, Mahi, the consultant "assigned to me" when I reserved in February has not done a thing. All I have received from her were what seemed to be the your "your reservation has been placed/car has been built/your car has left the factory" generic emails, which were probably automated and the name was added to the end. Today was the first time I ever even talked to her. I guess because they're running out of people to answer the phones...

Thank you Matt.

 

[LMTech]

To Matthew Wolfe, who put his best foot forward day, after day...even thought he took lots of guff from folks like me who were frustrated beyond their limits...he was there for us!

Apparently, the truth will set you free (unfortunately in the form of losing your job, for doing your job)

I would like to say THANK YOU! for all you did.

As for Mahi and Meg, well.....I don't know them so I can't say...maybe they are great people, just folks who follow the rules. Personally I don't see the point of them being there if they can't tell you anything.

There is nothing that I can disagree with in this statement and I will add that the company that you worked for obviously enjoys shooting themselves in the foot.
I realized early on that the Reservation information that they could give was not anymore than I could get at my selling dealer so I just stopped calling and emailing. I guess that was their job as a company.

 

[Matthew Wolfe]

Thanks guys.

That is one thing that I would disagree with that my boss would not let us do, is give complete and accurate information. I get in trouble a few times, because if someone asked me point blank where their cars were, I would tell them.

Oh well. I am better off now, as I get to spend more time with my family, and concentrate on school.

But again, Thanks so much.

 

[dfw.embalmer]

Thanks guys.

That is one thing that I would disagree with that my boss would not let us do, is give complete and accurate information. I get in trouble a few times, because if someone asked me point blank where their cars were, I would tell them.

Oh well. I am better off now, as I get to spend more time with my family, and concentrate on school.

But again, Thanks so much.

I was talking about Meg and Mahi not you....U were awesome!~

 

[Tink75]

Without Matthews help I would still be waiting for my car to be built. He's the one who found out a signature was cut off on a fax! Once again thank you so much I wish you and your family the best on your new future.

 

[Corvair]

Matt, I wish you the best of luck. Thanks for the help that you gave me tracking my car.

The whole Fiesta internet thing added negitive value to me. What was the harm in telling you what the status is of your car, or where it is?

We ordered a Neon just before they came out. A few week later, the dealer called and said it was scheduled, and it arived about two after the scheduled delivery date. They too had a quality glich that they corrected, shut down production for about two weeks. Took about 10 weeks to get the car. The cars was good, had it ten years, 217,000 miles. It was better than a lot of the later Neons.

 

[IB-5]

Let me get this straight!

That is one thing that I would disagree with that my boss would not let us do, is give complete and accurate information. I get in trouble a few times, because if someone asked me point blank where their cars were, I would tell them.

Obviously, FORD made promises to their potential customers that
they never intended to keep!

The hype around the Reservation process was that we would all
be treated like VIP'S. They implied that we would be given timely, honest, and
complete information about our cars and the status of our orders.

Mahi, who was my reservation "specialist" went out of her way NOT
to keep that promise. She sent me ONE email telling me she was my
specialist and I NEVER heard from her again!
As a reward for that, FORD let her keep her job.

Matthew, on the other hand, tried to keep the promise to the point
that he used his own time to do it (as is evidenced by his informative
posts on Fiesta Faction).
As punishment for that, it seems, he was fired!

Kind of takes the guess work out of why the reservation process was
such a complete failure doesn't it!

So far I really like my new Fiesta, but I regret supporting
a company that has such a "could care less"
attitude towards its' customers!

Matthew, I wish you all the best!
If you ever get a similar job from another car company, (one that
appreciates you trying to keep the promises they made to their
customers), let me know who you work for.

It will be them, and not FORD, that I buy my next car from!

 

[Griff2002]

Matt was a great help to us all, especially given the unexplained delays many of us encountered getting our cars. It saddens me to hear he was let go. I think what happened to Matt is becomming more common. There was a recent Wall Street Journal about how companies have not established clear guidelines for employees that are representing companies in blogs and other public forums, and how it has resulted in many problems.

 

[GapBoyPCS]

Mahi, who was my reservation "specialist" went out of her way NOT
to keep that promise. She sent me ONE email telling me she was my
specialist and I NEVER heard from her again!
As a reward for that, FORD let her keep her job.

Matthew, on the other hand, tried to keep the promise to the point
that he used his own time to do it (as is evidenced by his informative
posts on Fiesta Faction).
As punishment for that, it seems, he was fired!

I think what happened to Matt is becoming more common. There was a recent Wall Street Journal about how companies have not established clear guidelines for employees that are representing companies in blogs and other public forums, and how it has resulted in many problems.

Matthew's reason for being let go is elaborated in this post.

 

[iamz]

I'm sorry to hear that you were let go Matthew. I appreciate your effort in trying to get us the information we wanted. Seems your boss is the one who should have been canned. I think Ford should employ you as the customer communications manager. They seriously need your help.

 

[Matthew Wolfe]

I'm sorry to hear that you were let go Matthew. I appreciate your effort in trying to get us the information we wanted. Seems your boss is the one who should have been canned. I think Ford should employ you as the customer communications manager. They seriously need your help.

Thanks! I appreciate that Iamz. Towards the end of my employment at FMC, most of the people on the Fiesta project were just over it. It was supposed to be a fun, exciting project, and we ran into more hurdles and road blocks that could have been avoided, if someone would have listend to us. Our original team lead quit due to medical reasons. Then, our lead agent "took over" and she did a great job. Then, our program manager quit, and this other guy took over. He was quite the....well..........lets just say I didn't like him much. All of us brought concerns to him, and nothing was ever done.

Again, thanks for the support! I take alot of pride in what I do, and am not ashamed of that. Never will be. Take it or leave it. I am better off now anyway. More family time, and concentrate on finishing school.