Mr. Sam De La Garza, Where are our cars?
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528 Posts
The silence.....and lack of answer is painful!
Well..Sam? Answer?
Well..Sam? Answer?
Not to add fuel to the fire, but I know many of you read his last post:
To be fair to Sam (and I'm not making excuses), I doubt he has time to browse through and reply to every Fiesta-related posts on the Internet. I'm sure he'd LOVE to do so; Most brand managers I know and/or talk to would love to interact with customers every day. However, Brand Managers have to deal with a lot of "boring" things, like prepare and coordinate the marketing materials, do stuff his managers want to have done so they meet their goals, PR stuff like the press junkets and coordinating press releases, etc. (I'm sure a lot of you would love to talk about the Fiesta all day here, but your jobs or school classes or kids make spending time here a luxury, even if it's just for a few minutes.)
In the past years dealing with Ford on both sides of the border, not many employees or those contracted by Ford voluntarily give any sort of contact information. With everything that's has/is happening, I commend Sam for sticking his neck out this far.
It's with that experience that sometimes you do need the "personal touch" i.e. contact people DIRECTLY if they've given you an opportunity. You can sometimes vent all you want on a forum or social media; however, with everything that happens on the Internet your message may get lost. Contacting Sam directly would (hopefully) re-emphasize your concerns and maybe get the message to his managers and directors - in addition to what's posted here.
(Keep the comments clean, and on topic. No personal attacks.)
Sam has given his email address. For those who aren't happy with the whole situation, why don't you email/contact him directly?
To be fair to Sam (and I'm not making excuses), I doubt he has time to browse through and reply to every Fiesta-related posts on the Internet. I'm sure he'd LOVE to do so; Most brand managers I know and/or talk to would love to interact with customers every day. However, Brand Managers have to deal with a lot of "boring" things, like prepare and coordinate the marketing materials, do stuff his managers want to have done so they meet their goals, PR stuff like the press junkets and coordinating press releases, etc. (I'm sure a lot of you would love to talk about the Fiesta all day here, but your jobs or school classes or kids make spending time here a luxury, even if it's just for a few minutes.)
In the past years dealing with Ford on both sides of the border, not many employees or those contracted by Ford voluntarily give any sort of contact information. With everything that's has/is happening, I commend Sam for sticking his neck out this far.
It's with that experience that sometimes you do need the "personal touch" i.e. contact people DIRECTLY if they've given you an opportunity. You can sometimes vent all you want on a forum or social media; however, with everything that happens on the Internet your message may get lost. Contacting Sam directly would (hopefully) re-emphasize your concerns and maybe get the message to his managers and directors - in addition to what's posted here.
(Keep the comments clean, and on topic. No personal attacks.)
Try pasting or typing it in to your email client. The outlook is just a default setting embedded in your browser.
Thanks that worked
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528 Posts
Public Answers....
He most likely isn't answering public forums, as the information being asked is most likely different for each market, and the fact that folks like myself can get over anxious with information and distort it, and the social and public media tend to skew the facts before they are printed. The best way to answer your question is make a private request, and I bet, if possible Sam will make sure someone looks into it, if he can't do it personally himself.
If you will notice...the reservations people have gone from giving exact locations to telling you to call your dealer for more info.....this is most likely because those of us who got information likely abused it, and caused more problems than making solutions.
I must update this post, as I emailed Sam (at 10:30 at night) and got a response very quickly. He was already aware of my issue and was on top of it. Everyone including me needs to give this guy some room. He has a huge logistical undertaking, that would even under normal circumstances be difficult. I am very impressed with his quick response, and I must retract some of my less than polite posts.. Sam, Keep up what you are doing, I know it's your ultimate goal to get this done as quickly as possible. Good luck and godspeed!
He most likely isn't answering public forums, as the information being asked is most likely different for each market, and the fact that folks like myself can get over anxious with information and distort it, and the social and public media tend to skew the facts before they are printed. The best way to answer your question is make a private request, and I bet, if possible Sam will make sure someone looks into it, if he can't do it personally himself.
If you will notice...the reservations people have gone from giving exact locations to telling you to call your dealer for more info.....this is most likely because those of us who got information likely abused it, and caused more problems than making solutions.
I must update this post, as I emailed Sam (at 10:30 at night) and got a response very quickly. He was already aware of my issue and was on top of it. Everyone including me needs to give this guy some room. He has a huge logistical undertaking, that would even under normal circumstances be difficult. I am very impressed with his quick response, and I must retract some of my less than polite posts.. Sam, Keep up what you are doing, I know it's your ultimate goal to get this done as quickly as possible. Good luck and godspeed!
I would suggest contacting him via the email he provided. I am guessing there are different reasons for each car. Remember the manual transmission cars were released before the automatics, so expect some delay from that. Early build cars sat in Mexico longer due to their placement in the lot. I talked to the reservation center yesterday about the issues, and they said that if the cars have 1 psi less air pressure in a tire, it would be reason to hold a shipment until it is right. I don't mind waiting to get something right, but that kind of stuff is usually fixed at the factory. Working in manufacturing for years, if something happened to one car, they would stop the entire lot. For example, if one car had tires too low on pressure, they would contain all the units build between the last good one until the bad one to isolate the issue. I have no info to support this, but its how manufacturing works. Once it gets shipped, it is out of the hands of the plant. My order has something odd going on since no shipping company claims to have it and the ETA dropped off the order. I doubt anyone has that issue, so everyone has something slightly different going on.
The best thing to do is talk to your dealers, and be relentless. The dealer is your 1st contact point, and don't let them forget you are a customer and are not happy. If you get "we are too busy to talk to you" crap, then move up the ladder. Get your dealers on the phone and get them to find out what is going on. They have your VIN and order number, and should be handling the situation. The dealer is making money off the sale, so make them work for it.
The best thing to do is talk to your dealers, and be relentless. The dealer is your 1st contact point, and don't let them forget you are a customer and are not happy. If you get "we are too busy to talk to you" crap, then move up the ladder. Get your dealers on the phone and get them to find out what is going on. They have your VIN and order number, and should be handling the situation. The dealer is making money off the sale, so make them work for it.
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841 Posts
BRGT350:
I agree with the manufacturing "hold" proposition. Also, I find it interesting that in the detailed parts listings for the Fiesta, there is a differentiation, already, between cars made before June 30th and after July 1st (e.g., door seals).
I agree with the manufacturing "hold" proposition. Also, I find it interesting that in the detailed parts listings for the Fiesta, there is a differentiation, already, between cars made before June 30th and after July 1st (e.g., door seals).
yeah, there is always stuff like that. I remember stuff on my 2000 Focus that was different then cars built before and after mine. Some of us had aluminum valve covers, others had plastic, and many little things like that. My dad's 94 Mustang as the same thing, it has plastic covers over lots of stuff in the engine compartment, and they were left off later models. I used to design fixtures for automotive parts, and there would be a mid model year change to a cup holder or plastic shield. Most of time it is related to ease of manufacturing rather than pure function. Elongate a hole in a fender shield, and it cuts the time it takes to install it. There is nothing wrong with the original design, but they found a better way after production started. I deal with changes like that everyday at work, it is what I do. People should not get freaked out from these changes, they are normal. 100% of the mechanical, safety, and electronics are well tested way before production starts, so I highly doubt any of that stuff is a cause for delay. There are thousands of components coming from hundreds of suppliers. Any one of them may see a change to improve them along the way.
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132 Posts
I would just really like to know why they can't more accurately track our cars locations. It seems absurd to me that all I hear are ETAs guesses of where they are.
Good to know. I'll continue to wait to hear what you find out.
Anyway, I just called my dealer and he said they and other dealers are upset because they have cars with ETAs passed and shortly coming up that will surley be missed because their cars were pulled aside and sitting in Mexico also. They know nothing else.
BTW, this thread was meant to be a place where Sam could post for us what the issue is with the cars that have been pulled aside and not shipping. This is not a thread about tracking issues on cars that have been shipped. I figured it would be easier for him to post just once than every single one of us contacting him and expecting him to look into what could be hundreds of cars.
What bothers me is all of the public conventional advertising that began in early June when the cars aren't even available for test drives on most deals' lots. It's like waving chocolate in front of a child's face and then throwing the chocolate into an abyss. When do we get the chocolate?
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528 Posts
Advertising....
Yet not a single Fiesta on a dealer lot in Dallas...just the few of us who have recieved ours......They must be getting ready to cut them loose here in DFW.
I just drove by a HUGHE billboard on Stemmons coming into downtown dallas with a LimeSqueeze hatch on it "40 Mpg" and "Its a big deal"....
Yet not a single Fiesta on a dealer lot in Dallas...just the few of us who have recieved ours......They must be getting ready to cut them loose here in DFW.
Thank you. I got a good laugh out of that.
I look forward to getting to DRIVE by their billboards. The only way I'd pass one now is while on a bus or train. When I sold my car in May, I didn't think I'd be waiting this long...
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