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So today was the day I was supposed to take delivery of my fiesta. I was preparing to head toward the dealer when I got a call from my sales agent telling me there was a problem...

At first I didn't quite understand how big of a problem and I was thinking I might still get the car today... well after work I ran by there to talk to him in person and figure out what was going on.

So the problem is some kind of oil leak. The mechanic needs to remove the transmission but can't because it's evidently under a lot of pressure and he's not sure that he can just remove it without using something to contain it. I'm not sure how accurate that is because it's coming from the mechanic to the sales agent and into my brain which isn't entirely mechanically inclined.

Anyway... so the mechanic put a call into Ford to figure out what he's supposed to do and that was around 11:30 AM EDT and they haven't got back to him yet. Now that I've heard the full story it sounds like it might be another week (or more) potentially before I get my fiesta :/ and even then I'll know that it was broken straight out of the factory. I know it's better to find out before taking delivery of the car rather than after getting it home, but after so much waiting and anticipation my car was finally here only to be jerked away last minute. It's pretty frustrating.
 

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I'm very sorry to hear this. Also hope it isn't a problem with other SES hatches with PowerShift as that's what I hope to take delivery on soon.
 

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That's quite scary! You should ask if the mechanic will repair it with totally new Fiesta parts or if he's just going to patch the leak with something in the garage. It should make a huge difference whether you accept the car or not. You might lose the $595 discount, but you could just buy a different Fiesta when another one comes in, and leave that car behind.


So today was the day I was supposed to take delivery of my fiesta. I was preparing to head toward the dealer when I got a call from my sales agent telling me there was a problem...

At first I didn't quite understand how big of a problem and I was thinking I might still get the car today... well after work I ran by there to talk to him in person and figure out what was going on.

So the problem is some kind of oil leak. The mechanic needs to remove the transmission but can't because it's evidently under a lot of pressure and he's not sure that he can just remove it without using something to contain it. I'm not sure how accurate that is because it's coming from the mechanic to the sales agent and into my brain which isn't entirely mechanically inclined.

Anyway... so the mechanic put a call into Ford to figure out what he's supposed to do and that was around 11:30 AM EDT and they haven't got back to him yet. Now that I've heard the full story it sounds like it might be another week (or more) potentially before I get my fiesta :/ and even then I'll know that it was broken straight out of the factory. I know it's better to find out before taking delivery of the car rather than after getting it home, but after so much waiting and anticipation my car was finally here only to be jerked away last minute. It's pretty frustrating.
 

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That's not good. I hope those delivery delays don't have something to do with this. Personally, I think I'd rather order another one, even if it means resetting the wait clock...
 

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That's quite scary! You should ask if the mechanic will repair it with totally new Fiesta parts or if he's just going to patch the leak with something in the garage. It should make a huge difference whether you accept the car or not. You might lose the $595 discount, but you could just buy a different Fiesta when another one comes in, and leave that car behind.
I concur. :eek: Unless you're pressed for time or something, you need peace of mind. Besides, who's to say that you won't be able to make up part or all of the $595 discount with a deal on another Fiesta. Good luck and keep us posted.
 

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Discussion Starter #7
Well the dealer does have this in stock...

http://www.inventory.fordvehicles.com/services/inventory/WindowSticker.pdf?vin=3FADP4FJ1BM108718&refid=DC&hash=6957317a0939a1964d83732e8f37322&pacode=05712&modelid=192

I was going to test drive it but I was pretty irritated that my car was busted... I told my sales agent I might come test drive it tomorrow.

It's $1240 more than mine and has a bunch of extra crap I don't need. The leather seats I don't care about... and I had my heart set on blue. I might see what else is supposed to be showing up around my area. I'd really like to have the car I ordered :/ I wonder once they fix it if they would be willing to give me a price break on it since it's not technically new from the factory anymore. I'm guessing no. I don't even really mind that they're fixing it to be honest... I mean it's probably not even that big of a deal... it's mostly just knowing that it's here and I can't have it and I'm back in the no idea when I'll get it ETA again.
 

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New Powertrain!

Well the dealer does have this in stock...

http://www.inventory.fordvehicles.com/services/inventory/WindowSticker.pdf?vin=3FADP4FJ1BM108718&refid=DC&hash=6957317a0939a1964d83732e8f37322&pacode=05712&modelid=192

I was going to test drive it but I was pretty irritated that my car was busted... I told my sales agent I might come test drive it tomorrow.

It's $1240 more than mine and has a bunch of extra crap I don't need. The leather seats I don't care about... and I had my heart set on blue. I might see what else is supposed to be showing up around my area. I'd really like to have the car I ordered :/ I wonder once they fix it if they would be willing to give me a price break on it since it's not technically new from the factory anymore. I'm guessing no. I don't even really mind that they're fixing it to be honest... I mean it's probably not even that big of a deal... it's mostly just knowing that it's here and I can't have it and I'm back in the no idea when I'll get it ETA again.
I would suggest you select one of three things:

Make them send an entirely new tranny/engine pack so all they do is slip the old set out and slip the new set in.

OR

Sell you the upgraded model for the same price.

OR

Find you a blue one specd as ordered and have it transfered in. Surely some dealer somewhere happend to spec one the way you did, unless you really mixed it up like I did.

Either way, condolences and best wishes for a speedy resolution...:(
 

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Either there was a manufacturing defect (parts or assembly labour), or someone did something when they were loading it onto or off whatever transport vehicle.

The dealer is truly in a bind. They no doubt have Ford wanting to make sure everything is done right. On the other hand, it's probably their FIRST Fiesta out in the 'real world' that needs to be fixed. So, people will have a learning curve. Given how "crucial" the car is, I have a feeling Ford might actually ship a brand new transmission out (they have done that for some other vehicles). But your guess is as good as mine.

If you're set on that particular car, I'd see about negotiating some extra warranty coverage (ESP) for the car. Otherwise, take the other Fiesta on the lot or maybe order a brand new one.
 

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That's terrible! Another concern that I would have is whether or not the fact that it was originally defective will affect the resale value later on. Anyone have any insights on that?
 

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Not the best news you could have gotten but I would wait until you really know what the problem is before deciding on doing anything. I'm kind of surprised that everyone here seems to be thinking this is some sort of catastrophic failure. It might be, but it might also just be a torn gasket or some other kind of leaky seal. Lets wait and find out before we jump to too many conclusions.

Good luck.
 

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The only thing "under pressure" in the auto trans would be the hydraulic clutch actuation (providing it's not electric). Nothing else on the car is pressurized except for the engine oil, A/C system, & the brakes when you step on them.
 

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It could be something simple like a seal or O ring that didn't get in quite right. The only thing I would worry about is that the dealer may not have the part and may take a long time. The mechanic may not have the procedures yet to take out of all the parts to get at it. I would not worry about whether or not after it fixed if it will be any good, because it will be just fine.

Dan
11 Fiesta SE sedan built late May, still waiting:mad:
65 Corvair convertible
 

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Discussion Starter #15
Well like I said I'm mostly just upset about more waiting... I was THIS close to driving it home today! Hopefully Ford will get back to them tomorrow and let them know what to do about it.

My concern is definitely that parts aren't going to be on hand just lying around the service area since these things are so stinking new. This is a brand new motor for Ford too right? Sigh... patience. That's the worst of it. I've been so patient and haven't bugged the dealer much about where my car was. He told me he would be really upset if this happened to him and he appreciates how calm I've been during all of this. It's been a pretty frustrating experience for him too and completely out of both of our hands every step of the way after the initial order was placed.
 

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Not a new motor....

Well like I said I'm mostly just upset about more waiting... I was THIS close to driving it home today! Hopefully Ford will get back to them tomorrow and let them know what to do about it.

My concern is definitely that parts aren't going to be on hand just lying around the service area since these things are so stinking new. This is a brand new motor for Ford too right? Sigh... patience. That's the worst of it. I've been so patient and haven't bugged the dealer much about where my car was. He told me he would be really upset if this happened to him and he appreciates how calm I've been during all of this. It's been a pretty frustrating experience for him too and completely out of both of our hands every step of the way after the initial order was placed.
This is not a new motor...it's been in production for several years, and widely distributed in Europe, and was on some earlier Ford Focus Models, so engine parts should be readily available. I am sure that Sam has read this already and is on top of it. I am sure you will be well taken care of.
 

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At least you got to visit you car the last 2 days. :D
 

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I would be sad as well that after all that waiting and the car still can't come home. Besides that, I would not be to worried about the issue. Could be a leaking drain plug, a seal that did not seat right, or a loose fitting. It sucks, but it is not a show stopper. I think one of my dads cars came from the factory with a weird problem, but it was fixed at delivery and he never had an issue again with the car.
 

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That sucks that it is broken before you even get your hands on it. Maybe you could talk them into giving you a loaner car since now it is a service issue.
 

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Concerning the vehicle is still property of FMC itself and being a brand new car they will not be performing any patch jobs. One that is its just stupid; they will examine the car completely and make a proper repair job, two to do a ''patch job'' would be idiotic in the realm of PR points. Your Fiesta will be perfectly fine once they make the repairs and get the replacement parts.
 
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