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1,058 Posts
If you've been following my posts you'll know I've had a bad relationship with the dealer I'm working with pretty much since the beginning. Right after I paid my $500 deposit on the Fiesta the sales guy was trying to get me interested in some other car. I said I wasn't interested and then there was silence for some time. When the order banks opened in Feb. I emailed the dealer several times about finalizing my order, no response. Strange considering that my rep is an "internet specialist". I finally called them and was told, "we already put in the order." Ok, I thought.
Fast forward to last week. It seems everyone is getting build dates, VIN Numbers, and flash drives. Meanwhile, I'm getting postcards and e-mails saying I haven't ordered my Fiesta yet. So again, I send out a couple e-mails to the dealer, no response. I call them on Sunday. After a 5-10 minute hold I get my rep and he says he hasn't got the build date/VIN yet, but he's not the guy who puts in the orders. I need to contact the fleet sales guy, who's in Monday 11-3. I call again Monday and after what also felt like a 10 minute hold (I didn't time it) I get the fleet guy's voice mail. Tell him to call me back. He never does. Today, I had to take a "day off" from the ordering process because of other obligations. But I still didn't get any messages from the dealer.
I've tried working with the reservation team. First they tell me that they messed up with my reservation code and can't fix it, but not to worry about that. Also, they've told me a couple times that they CAN'T TRACK ORDERS IN THE FACTORY SYSTEM. Now Matthew Wolfe posts today that they can. It's news to me.
I paid this dealer $500 and asked them to order a car for me as soon as they could. The fact that several people are getting their VINs before I am suggests that the dealer did not do what I paid them to. And their complete lack of enthusiasm about working with me is not helping. I'm really thinking about calling the whole thing off and getting the deposit back. The worst thing that can happen is that they actually have ordered the car and can hold the deposit until the car is sold to someone else. I will not accept that though unless they can prove the car was ordered.
My plan B is to contact all the other Ford dealers in the area about buying a Fiesta from inventory when they arrive. I bet they already know what they're getting and when, and the S/SE sedans I'm interested in will be readily available from the get-go.
Fast forward to last week. It seems everyone is getting build dates, VIN Numbers, and flash drives. Meanwhile, I'm getting postcards and e-mails saying I haven't ordered my Fiesta yet. So again, I send out a couple e-mails to the dealer, no response. I call them on Sunday. After a 5-10 minute hold I get my rep and he says he hasn't got the build date/VIN yet, but he's not the guy who puts in the orders. I need to contact the fleet sales guy, who's in Monday 11-3. I call again Monday and after what also felt like a 10 minute hold (I didn't time it) I get the fleet guy's voice mail. Tell him to call me back. He never does. Today, I had to take a "day off" from the ordering process because of other obligations. But I still didn't get any messages from the dealer.
I've tried working with the reservation team. First they tell me that they messed up with my reservation code and can't fix it, but not to worry about that. Also, they've told me a couple times that they CAN'T TRACK ORDERS IN THE FACTORY SYSTEM. Now Matthew Wolfe posts today that they can. It's news to me.
I paid this dealer $500 and asked them to order a car for me as soon as they could. The fact that several people are getting their VINs before I am suggests that the dealer did not do what I paid them to. And their complete lack of enthusiasm about working with me is not helping. I'm really thinking about calling the whole thing off and getting the deposit back. The worst thing that can happen is that they actually have ordered the car and can hold the deposit until the car is sold to someone else. I will not accept that though unless they can prove the car was ordered.
My plan B is to contact all the other Ford dealers in the area about buying a Fiesta from inventory when they arrive. I bet they already know what they're getting and when, and the S/SE sedans I'm interested in will be readily available from the get-go.
If it makes you feel any better, I don't have a flash drive or a VIN either. My dad used to order cars way back in the day, and he says it is too early to be seeing VIN's for our orders. Not saying it can't happen, but it is early for that. Regardless of the VIN and flash drives, it seems you have real problems with your order. I remember when you posted about leaving a deposit and the salesguy trying to sell you something else. Over the years, I have learned not to like 99% of salespeople. I am lucky that I found a good salesperson at my local dealer, but the person who did the ordering was not the best. For Ford's sake, I hope dealers get their act together.
