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Discussion Starter #1
If you've been following my posts you'll know I've had a bad relationship with the dealer I'm working with pretty much since the beginning. Right after I paid my $500 deposit on the Fiesta the sales guy was trying to get me interested in some other car. I said I wasn't interested and then there was silence for some time. When the order banks opened in Feb. I emailed the dealer several times about finalizing my order, no response. Strange considering that my rep is an "internet specialist". I finally called them and was told, "we already put in the order." Ok, I thought.

Fast forward to last week. It seems everyone is getting build dates, VIN Numbers, and flash drives. Meanwhile, I'm getting postcards and e-mails saying I haven't ordered my Fiesta yet. So again, I send out a couple e-mails to the dealer, no response. I call them on Sunday. After a 5-10 minute hold I get my rep and he says he hasn't got the build date/VIN yet, but he's not the guy who puts in the orders. I need to contact the fleet sales guy, who's in Monday 11-3. I call again Monday and after what also felt like a 10 minute hold (I didn't time it) I get the fleet guy's voice mail. Tell him to call me back. He never does. Today, I had to take a "day off" from the ordering process because of other obligations. But I still didn't get any messages from the dealer.

I've tried working with the reservation team. First they tell me that they messed up with my reservation code and can't fix it, but not to worry about that. Also, they've told me a couple times that they CAN'T TRACK ORDERS IN THE FACTORY SYSTEM. Now Matthew Wolfe posts today that they can. It's news to me.

I paid this dealer $500 and asked them to order a car for me as soon as they could. The fact that several people are getting their VINs before I am suggests that the dealer did not do what I paid them to. And their complete lack of enthusiasm about working with me is not helping. I'm really thinking about calling the whole thing off and getting the deposit back. The worst thing that can happen is that they actually have ordered the car and can hold the deposit until the car is sold to someone else. I will not accept that though unless they can prove the car was ordered.

My plan B is to contact all the other Ford dealers in the area about buying a Fiesta from inventory when they arrive. I bet they already know what they're getting and when, and the S/SE sedans I'm interested in will be readily available from the get-go.
 

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Sorry For how this is turning out for you. I would go there in person and ask them to prove they ordered your car and if they can't, demand your deposit back. I might also contact Ford themselves and tell them because of the way you've been treated by this dealer, you want to do business with another dealer.

How did you decide on using this dealer in the first place?
 

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You gotta give up on the email & voice messaging, and go in there for some real face-time. These salesmen seem to be real retards when it comes to ordering a vehicle. They're after instant gratification, sell a car NOW!. After all, they may not even be working there by the time your car gets delivered, so why should they put out any effort? And given their bad behavior, it's a wonder if they will be employed in three months.

I've ordered vehicles before, and it's the same rain dance every time. It's like pulling teeth trying to get them into action. If you still don't get any satisfaction, go see the manager. Don't ask to see him, they'll stall you. Just go and do it. And the sales guy was telling it straight. ORDERING a vehicle is taken care of by fleet sales, so just by-pass salesmen.
 

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Discussion Starter #4
They were the largest Ford dealer closest to me. There was a closer dealer to me but they are combined with Lincoln/Mercury and I figured they had less "buying power" than the standalone dealer. The dealer I'm using has been around as long as I can remember and had some good reviews online.

I really don't have the time this week to go down in person and confront them. You'd think since I paid them $500 they'd be able to answer an e-mail or return my phone calls.
 

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I'm sorry to read about your troubles. I decided to go to the smallest dealer a few miles from me because my husband and I had done business with them several years ago. I'm glad I did because when I went to our local auto show (my dealer wasn't there) I had to educate the big local dealer's salesman even though he been there a couple of days before for Fiesta training! My small dealer is very hungry to get my business.
 

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Have you tried contacting Sam de la Garza, either through twitter or email? He's the Fiesta brand manager and may be able to pull some strings.
 

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Send an email to Ford customer relations directly, they don't want any bad PR what so ever, they'll make something happen for you.
 

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Sorry to hear about your bad luck with this process. :( If it makes you feel any better, I don't have a flash drive or a VIN either. My dad used to order cars way back in the day, and he says it is too early to be seeing VIN's for our orders. Not saying it can't happen, but it is early for that. Regardless of the VIN and flash drives, it seems you have real problems with your order. I remember when you posted about leaving a deposit and the salesguy trying to sell you something else. Over the years, I have learned not to like 99% of salespeople. I am lucky that I found a good salesperson at my local dealer, but the person who did the ordering was not the best. For Ford's sake, I hope dealers get their act together.
 

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Discussion Starter #9
My plan of action is to call Matthew Wolfe today and take him up on his offer to track down my order. Where I go next depends on whether he can prove that the car was ordered. In any case I will be asking him what to do about the dealer and if someone from Ford could intervene directly with the dealer about why I'm getting the silent treatment.
 

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Matt is a good guy, we have talked many times over the phone and email. When I ordered my Fiesta, I made sure to get a copy of the actual order with order number from the dealer so it can be tracked. As Matt can atest, I keep it with me at all times. We talked yesterday while I was coming back from lunch and pulled the order info up in the car to make sure both of our data sets matched. Regardless of where you order from, don't leave until you get that paper. It will have your body, option, and order code on it.
 

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Discussion Starter #11
I called Matthew today and it looks like the worst of this is over.

My car was ordered, probably sometime in late Feb. The current status is "Unscheduled Clean". It's the next best thing to scheduled. Matthew said it could get scheduled at any time. I have an order number too. For a while though, even Matt couldn't find the order. During that tense 20 minutes I thought of hiring a lawyer and/or buying a Fit.

As for the reservation codes getting mixed I'm still not sure exactly how that happened or what the implications are but I asked that I get all the communications on the milestones of my car in a timely manner. He said he will do what it takes for that to happen. Coincidentally, I even got my flash drive today (it's Magenta).

As for the dealer not being responsive that is still unresolved. I may get some free time Friday and I'm thinking of using it to contact the general sales manager. Had they just answered my e-mail back in Feb. none of this would have happened.
 

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I'm glad to hear Matthew was able to find that your Fiesta has been ordered and that you received your flash drive!
 

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glad to hear things are working out better for you! My order is also "unscheduled clean" which is good for this point in the game.
 

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After we make an order, how can we tell if Detroit is aware that we had made a reservation. I have a copy of the dealer's DORA (for my order) and there's no evidence of my reservation code.
 

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Have you received an email from your Reservation Representative? I received an email about a week after I reserved my Fiesta.
 

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After we make an order, how can we tell if Detroit is aware that we had made a reservation. I have a copy of the dealer's DORA (for my order) and there's no evidence of my reservation code.
Detroit? you mean Dearborn :) Ford's HQ is in Dearborn. GM is in Detroit. oddly enough the Fiesta reservation consultants are in Melbourne Florida.
 

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Discussion Starter #17
If anything looks funny you can call the reservation hotline 1-800-301-8348. They can look into Ford's nationwide order system.
 

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Matt emailed me, I'm at an unscheduled clean like the majority of us who ordered a hatch.
 

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Have you received an email from your Reservation Representative? I received an email about a week after I reserved my Fiesta.
It goes into the Retail Order Veification System, and I can track it. Call me today if you would like, im here on Saturdays for the next 3 weeks.

1-800-301-8348
 
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