Last week Christie and I went to Bill Knight Ford in Tulsa so she could test drive a new Fiesta. Now that her Tribute is fixed, we have been contemplating trading it in before something else goes wrong.
We talked to Ed Collins at the dealership and took a Fiesta SES manual with leather for a test drive. Christie liked it a lot, but she wasn't a fan of the color, Yellow Blaze. They had a Monterey Grey sedan and she loved that color, so Ed said he would try to track down an SES in Monterey Grey for us and then we would talk some more.
Fastforward to yesterday. I stopped by Barry's (barryf1fan) house and we then drive to go look at that Fiesta (and also so he could test drive it since I failed to let him test drive the auto Fiesta we checked out a couple weeks back
)
We drive up in Barry's SVTF and walk over to the Fiesta. After a couple of minutes Ed walks up. I say to him "I'm back and I brought a friend this time!"
Ed doesn't say anything or introduce himself to Barry at all.
Barry's making comments on the car about the lack of rear disc brakes and pulling on the door handles but Ed doesn't offer to get the keys so Barry can look at it. I mention to Barry that they have one just like it inside the showroom, so then Ed says we should go look at that one and we walk inside. :screwy:
Barry walks up to the car inside and the door is locked but the window is down. He then leans through the window and hits the unlock button on the center of the dash. Ed says "How did you do that, can you show me what you did" :what:
Barry and I look at the car for about 10-15 minutes, all the while talking about our Focuses, our trip to the Ford Nationals, how I am wanting a Fiesta for Christie and also how Barry is more excited for the new Focus than the Fiesta. Finally Barry says, "I'd like to take it for a test drive."
Ed says, "Well this car doesn't have the rear disc brakes that you like and we have no problem going for a test drive if someone was in the market for the car....."
Barry and I just starred at each other as Barry said "I'm ready to leave"
As we are walking out the door I turn around and said to Ed, "Ed, I appreciate your time, but if you are not going to let my friend test drive the car, I am going to take my business elsewhere"
Another salesperson (or sales manager, I am not sure) heard this and approached Ed as we were leaving and asked him "What's the situation here". We just continued out the door.
We get in Barry's car and as we drive off Ed and that other sales person were now outside just watching us drive off the Ford lot in his Ford Focus......not once attempting to say anything or save me as a customer.
So, Ed decides to piss off a current customer AND a future customer by all at once by not letting us test drive the Fiesta. Barry has emailed the sales manager at that dealership and also sent a cc to Mark Kaufman, Small Car Marketing Manager for Ford, who we met at the Ford Nationals this year.
I'll let you know if any of them have a response to this once I hear........
We talked to Ed Collins at the dealership and took a Fiesta SES manual with leather for a test drive. Christie liked it a lot, but she wasn't a fan of the color, Yellow Blaze. They had a Monterey Grey sedan and she loved that color, so Ed said he would try to track down an SES in Monterey Grey for us and then we would talk some more.
Fastforward to yesterday. I stopped by Barry's (barryf1fan) house and we then drive to go look at that Fiesta (and also so he could test drive it since I failed to let him test drive the auto Fiesta we checked out a couple weeks back
We drive up in Barry's SVTF and walk over to the Fiesta. After a couple of minutes Ed walks up. I say to him "I'm back and I brought a friend this time!"
Ed doesn't say anything or introduce himself to Barry at all.
Barry's making comments on the car about the lack of rear disc brakes and pulling on the door handles but Ed doesn't offer to get the keys so Barry can look at it. I mention to Barry that they have one just like it inside the showroom, so then Ed says we should go look at that one and we walk inside. :screwy:
Barry walks up to the car inside and the door is locked but the window is down. He then leans through the window and hits the unlock button on the center of the dash. Ed says "How did you do that, can you show me what you did" :what:
Barry and I look at the car for about 10-15 minutes, all the while talking about our Focuses, our trip to the Ford Nationals, how I am wanting a Fiesta for Christie and also how Barry is more excited for the new Focus than the Fiesta. Finally Barry says, "I'd like to take it for a test drive."
Ed says, "Well this car doesn't have the rear disc brakes that you like and we have no problem going for a test drive if someone was in the market for the car....."
Barry and I just starred at each other as Barry said "I'm ready to leave"
As we are walking out the door I turn around and said to Ed, "Ed, I appreciate your time, but if you are not going to let my friend test drive the car, I am going to take my business elsewhere"
Another salesperson (or sales manager, I am not sure) heard this and approached Ed as we were leaving and asked him "What's the situation here". We just continued out the door.
We get in Barry's car and as we drive off Ed and that other sales person were now outside just watching us drive off the Ford lot in his Ford Focus......not once attempting to say anything or save me as a customer.
So, Ed decides to piss off a current customer AND a future customer by all at once by not letting us test drive the Fiesta. Barry has emailed the sales manager at that dealership and also sent a cc to Mark Kaufman, Small Car Marketing Manager for Ford, who we met at the Ford Nationals this year.
I'll let you know if any of them have a response to this once I hear........