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Discussion Starter #1 (Edited)
So here is what I've got. It started a few months ago with my 2012 fiesta SE. about 28k miles. While in the car (moving or stopped) at random intervals the radio would cut out with a popping sound. All of the radio buttons still operate but there is no sound coming from the speaker. If you turn the car off then back on again the radio starts working correctly. I have taken my car to, Laurel MD. Academy Ford 4 times, the first of which they told me nothing was wrong, the 2nd and 3rd time they replaced the radio, the most recent time they replaced the "Body control Module". The issue is reoccurring and I'm getting to the end of my rope with this issue. Anyone have any insight of ideas that I can bring up to the dealership to get this fixed? I have the 80W premium audio system if that makes a difference. Im coming up on 34k miles and want this fixed before my warranty runs out. any help is greatly appreciated. :mad:
 

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Had the same problem with our 11' SE with standard radio. Left front speaker was shorting out, which was causing all sound to stop. Replaced both speakers and the problem was solved. Not certain if you might be having the same problem, but my guess is after 2 radios and a bcm, the speakers would be the next logical point of failure.
 

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Discussion Starter #3
Had the same problem with our 11' SE with standard radio. Left front speaker was shorting out, which was causing all sound to stop. Replaced both speakers and the problem was solved. Not certain if you might be having the same problem, but my guess is after 2 radios and a bcm, the speakers would be the next logical point of failure.

thanks for the feedback! Ill pass this allong to the dealership an see if they can come up with anyhitng.
 

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I didn't lose sound but had staticy hiss and scratchy sounds from the drivers door speaker on the '12 I had. Got it replaced for nothing and it was just fine up until I traded it for Judy ... my '14.
 

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Discussion Starter #5
Droped my car off at the dealership again this morning. Also called ford and made a formal complaint. Hopefully they figure this out!

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Discussion Starter #7
Hi pkline0541,

Let me know how the dealership visit goes. I want to make sure this gets taken care of.

Kim
Thanks for your reply kim, the dealership still has the car and I will keep you updated on the service status. I understand that electrical issues such as this can be hard to diagnose if they are not with me what it happens. I dont expect them to magically know whats wrong with the vehicle as soon as I pull in, but I expect it to be fixed within a couple of trips to the dealership, not 4 or 5. I dont want just "replacing parts here and there untill we get it right". I want to be told what's wrong with my vehicle and whats being done to fix it. I can say tho that the dealerships service staff have been very courteous and understanding during this "experience". Hopefully tomorrow they will call me with whats going to happen next :/

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Thanks for your reply kim, the dealership still has the car and I will keep you updated on the service status. I understand that electrical issues such as this can be hard to diagnose if they are not with me what it happens. I dont expect them to magically know whats wrong with the vehicle as soon as I pull in, but I expect it to be fixed within a couple of trips to the dealership, not 4 or 5. I dont want just "replacing parts here and there untill we get it right". I want to be told what's wrong with my vehicle and whats being done to fix it. I can say tho that the dealerships service staff have been very courteous and understanding during this "experience". Hopefully tomorrow they will call me with whats going to happen next :/

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I understand where you're coming from. At this point, I think your dealer is in the best position to assist with this concern. If they are unable to get this issue resolved, let me know and I'll see how I can help.

Kim
 

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Discussion Starter #9
So the dealership called me today and told me they found a blown front right speaker. As much as I would like this to be the issue causing my problems im afraid its just a result of the loud poping sound before the raduo cuts out. We will surely find out tho.

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Same issue in my 2013 Fiesta SE.

I just bought it a little more than a week ago with 39000 on it. So, no bumper to bumper left. It cut out for the first time as I was driving it off the lot. Called my used car dealer the following morning since their service department was already closed for the day. They said that they'd make it right and gave me the number for their audio guy. He came to me and diagnosed that it was most likely one of the tweeters since factory tweeters are notorious for being weak and getting blown due to lack of a crossover to filter out frequencies that they cannot play. Seemed reasonable. He disconnected the tweeters and replaced the door speakers with 2 way speakers.

Later that afternoon it pops and goes silent again. I call the guy back and tell him that he must have done the wrong ones because it did it again. I meet him at the dealer the following day and he replaces the rear door speakers.

That evening it does it AGAIN. I call my dealer and firmly explain that while I appreciate that they are trying to make it right (they sold it to me with the understanding that everything worked, so they better make it right), that their guy is obviously in over his head and maybe it's time to send it to the local ford dealership ON THEM. After waiting for a call back after they got approval, they finally tell me to go ahead and make the appointment to be charged back to my dealer.

I take it in to the ford dealership a couple days ago for the stereo issue and a first to second shudder from the powershift. I check in yesterday and they tell me that they're replacing the clutches under the powertrain warranty per the latest powershift tsb and that they updated the software on all stereo and sync related components and they think that resolved the stereo issue.

After reading the horror stories here, I was pleasantly surprised that I didn't have to fight to get the clutches replaced but was skeptical about the stereo resolution. I call in today since I was told the clutches would be completed today and they tell me that while test driving to verify the clutch repair, the stereo cut out again.

I KNEW IT! I've never heard of software causing a hardware issue like that. Now they need to keep it until least sometime Monday to try and find the root cause. I have a suspicion that they will not be able to pinpoint it and they're probably trying to avoid replacing it all since my dealer probably doesn't want to pay that much.

If they are not able to pinpoint the root cause with certainty, what should I do? My used car dealer has offered to put in an aftermarket head unit but I don't find that to be acceptable since I would lose sync functionality and vehicle health reporting and such. Should I push for full replacement of the stereo components if they are unable to pinpoint a specific culprit? I feel that once my dealer agreed fix the problem and cover the cost, they're committed regardless of the cost.

*edit*
I wish I had 4000 less miles. Then, my used car dealer would have no input.
 

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Sounds like a poor connection somewhere.
If the radio itself shuts off, then the power line might be where to look.
things like this can be really had to trace.
Try hitting the dash near the radio.
 

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No loss of power. It just pops and the speakers go dead. Everything stays illuminated and the bluetooth even stays connected. The radio also loses the ability to lock into a radio station - it just seeks all the way through the dial.

It's still at the dealer while they try to sort this out.
 

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No loss of power. It just pops and the speakers go dead. Everything stays illuminated and the bluetooth even stays connected. The radio also loses the ability to lock into a radio station - it just seeks all the way through the dial.

It's still at the dealer while they try to sort this out.
Hi moto211,

You're in good hands. Keep us in the loop when you get the car back from the dealership.

Kim
 

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That's in the radio. The popping sound is the radio protecting itself from an internal short. Just a loose solder joint or something, it can also be as simple as a loose connection to a speaker. I was changing the speakers on my little neice's car and we lost BOTH speakers in the front when I forgot to reconnect one side.
 

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You can have my factory radio all you have to do is pick it up.
 

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Thanks limeade. We're on opposite coasts though. My service center got it taken care of. I just stood firm with my used car dealer that they had their opportunity (twice) to fix it and now they needed to pay to have the ford dealer resolve it. Cost them $750 to replace the stereo module. Works great now.

Also, Harrold Ford of Sacramento is awesome. They properly diagnosed and repaired my stereo and worked with my used car dealer to get payment. And, they gave me no flak about applying the most recent powershift tsb and replaced my dual clutch pack and several other transmission parts. Great service on their part.
 

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Had the exact same problem with my 2011 Fiesta ended up being my ACM, covered under the Ford Premium Care ESP, hasn't occurred since being replaced
 

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electrical issues ???

New to this forum. I have a similar problem. My radio intermittently cuts out (no popping sound) then starts playing again, head lights flicker at night, dash lights and screen panel go wavy. Car doesn't even have to be running. The interior lights flicker. I've checked battery terminals. It is scheduled to go in to the shop next week for transmission issues, but thought I would try to find some insight on these other problems. It's a 2013 with 26,000 miles. Not very pleased with having issues already.
 
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