Okay guys I have tried so many things and can’t pay to have someone look at it right now. But my girlfriend got a 2016 Ford Fiesta. It use to be a rental car (don’t know if it makes a difference). But there is no sync menu to master reset. It will randomly work then just a randomly stop working. We have unplugged the battery. If you push the media button it will change like it’s going to open the menu then goes right back to the radio. If you push the phone button and doesn’t do anything. Not sure what else can be done.