there is a loud ratcheting/grinding/rattling sound primarily noticeable when I start out from a stop and or am in a low gear & usually is louder when going up hills & turning at low speeds. kind of a knocking around sound I'd also say. Have been told by ford this is normal but was given TSB 15-0043 by a local mechanic that addresses DPS6 excessive transmission clutch shudder & it being associated with a reprogramming of the PCM & TCM. This looks/sounds exactly like what this is & the ford garage said they will do the field service actions/recalls on my car this friday since none have been done yet. The car has just under 20000 miles & I'm having a hard time believing that at just 20000 this is normal for any vehicle & if it is, how come i didn't notice it until recently? I've had the car since june 8th. it sounds like a major issue & everyone I have ride with me agrees it is not normal...except the ford service technicians. Can anyone address or help me with this issue or is it really normal for this sound to occur & if so, how has it not been fixed yet? Thanks in advance.