What is the Status of Your Fiesta Ownership/Order? - Part 2
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1 - 20 of 649 Posts
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32,429 Posts
Hopefully this new poll, with a more generous time before expiration, will help everyone get a clearer picture of where things stand.
I thought about it, and then realized a lot of people have been contributing here for this particular one. So, I just left this one here for now
Original Car that I ordered :
Reserved 12/4/2009
Ordered 2/8/2010
Built 5/25/2010
Still in Mexico 8/5/2010
Gave up on ordered car and bought stock unit that dealer got exactly like the one that I ordered 7/28/2010
Car I got :
Built 6/30/2010
Delivered to Dealer 7/27/2010
Delivered 7/28/2010
Dropped off to SCT for programming testing 8/5/2010
Reserved 12/4/2009
Ordered 2/8/2010
Built 5/25/2010
Still in Mexico 8/5/2010
Gave up on ordered car and bought stock unit that dealer got exactly like the one that I ordered 7/28/2010
Car I got :
Built 6/30/2010
Delivered to Dealer 7/27/2010
Delivered 7/28/2010
Dropped off to SCT for programming testing 8/5/2010
Joined
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528 Posts
Congratulations
Have fun with your new Fiesta!
Have fun with your new Fiesta!
Awesome! You're going to love it!
Joined
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1,058 Posts
Not good. I have a source with access to the vehicle visibility report and they tell me that the vehicle arrived in Baltimore damaged. I'll be talking to my dealer about it today. I'm asking for my deposit back.
If shipment and slowness of receiving the car is such a concern it's probably not the car for you anyway, in my own opinion. I think waiting a few extra weeks or months to get the right car is better than settling for another I don't love as much. It's such an expensive thing, to me, I have to love it.Not good. I have a source with access to the vehicle visibility report and they tell me that the vehicle arrived in Baltimore damaged. I'll be talking to my dealer about it today. I'm asking for my deposit back.
Joined
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49 Posts
Reserved 12/5/2009
Ordered 3/13/2010
Built 6/9/2010
Gave up and bought a twin off the lot 7/26/2010
Received notice that my original ordered vehicle shipped 8/6/2010
$50 Gift card status - TBD...haha.
Ordered 3/13/2010
Built 6/9/2010
Gave up and bought a twin off the lot 7/26/2010
Received notice that my original ordered vehicle shipped 8/6/2010
$50 Gift card status - TBD...haha.
Joined
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169 Posts
Just found out my lime squeeze car is in baltimore after sitting in mexico for two months. I knew this would happen after buying the Magenta one last week but really... everyone at work says the Magenta fits me more and I do love the color. and again.. it WAS 1000 cheaper with nothing to really compromise on!
Joined
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1,058 Posts
Well, I finally gave up today. The misinformation and the waiting were bad enough but the thing about the damage just tore it for me. This message I wrote to Sam De La Garza will explain things.
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As one of the biggest fans of the Ford Fiesta for more than two years now I never thought I'd be saying this but I canceled my order today.
I found out yesterday that my car (Vin #3FXXXXXXXXX) had arrived in Baltimore but was damaged. The dealer called all over the place to find out more about the car's status but could find no one who claimed to know anything about it. So I asked them to return my deposit and they agreed.
This was the final straw in a litany of problems I've had getting this car. It started back in spring when I heard of other Fiestas being scheduled for build but mine wasn't. I learned later that these early schedules were for Ford/Dealer employees, but no one told me that at the time, leading me to believe for a while that my order was mishandled.
Then my car was built May 24, but it sat and sat and sat, while hundreds of other Fiestas made their way to customers. I never got a good explanation why. My car was not on the Midwestern route affected by the tropical storm.
Finally, two weeks ago I get a call from "Peggy at Fiesta Program Headquarters" saying I would get a $50 mastercard for my troubles. But even that hasn't gotten to me yet (others on internet forums are also saying they haven't gotten their cards yet).
I have never seen such contempt for such an enthusiastic and devoted group of customers.
At this point I'm glad to have my deposit back but not sure where to go from here. I still like the Fiesta as a car but it's just too hard to buy one. Supplies are short and most of the cars advertised as being in dealer inventory are not really there. Plus, many dealers are adding markups or pre-loading accessories to the ones they do have. Finally, there was an unsubstantiated report of a whole bunch of Fiestas getting damaged while shipping on a boat. So, even if I do find a Fiesta I like at a good price how do I know it wasn't damaged too?
I am appalled at all of this and you should be too since someone as devoted to the Fiesta I was is having such serious doubts.
At the very least you owe a heartfelt apology to the folks at XXXXX Ford in XXXXX, XXXX. Believe me, they made their mistakes in this process too, but at least today they were on their game. Turning over every stone to try to track down my car and paying back my deposit. They had to endure a tirade from me because Ford Motor Company messed this up so badly.
I hope you do everything in your power to satisfy those who are still waiting for Fiestas. I think it means personally reaching out to them, giving an honest explanation why the car hasn't shipped, and working out alternate arrangements for those who won't be able to get their cars immediately. Otherwise I fear the Fiesta is doomed to become a victim of its own success.
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This will be my last post on the Faction for a while. I'm lost and confused and really need to cool off before I figure my next move.
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As one of the biggest fans of the Ford Fiesta for more than two years now I never thought I'd be saying this but I canceled my order today.
I found out yesterday that my car (Vin #3FXXXXXXXXX) had arrived in Baltimore but was damaged. The dealer called all over the place to find out more about the car's status but could find no one who claimed to know anything about it. So I asked them to return my deposit and they agreed.
This was the final straw in a litany of problems I've had getting this car. It started back in spring when I heard of other Fiestas being scheduled for build but mine wasn't. I learned later that these early schedules were for Ford/Dealer employees, but no one told me that at the time, leading me to believe for a while that my order was mishandled.
Then my car was built May 24, but it sat and sat and sat, while hundreds of other Fiestas made their way to customers. I never got a good explanation why. My car was not on the Midwestern route affected by the tropical storm.
Finally, two weeks ago I get a call from "Peggy at Fiesta Program Headquarters" saying I would get a $50 mastercard for my troubles. But even that hasn't gotten to me yet (others on internet forums are also saying they haven't gotten their cards yet).
I have never seen such contempt for such an enthusiastic and devoted group of customers.
At this point I'm glad to have my deposit back but not sure where to go from here. I still like the Fiesta as a car but it's just too hard to buy one. Supplies are short and most of the cars advertised as being in dealer inventory are not really there. Plus, many dealers are adding markups or pre-loading accessories to the ones they do have. Finally, there was an unsubstantiated report of a whole bunch of Fiestas getting damaged while shipping on a boat. So, even if I do find a Fiesta I like at a good price how do I know it wasn't damaged too?
I am appalled at all of this and you should be too since someone as devoted to the Fiesta I was is having such serious doubts.
At the very least you owe a heartfelt apology to the folks at XXXXX Ford in XXXXX, XXXX. Believe me, they made their mistakes in this process too, but at least today they were on their game. Turning over every stone to try to track down my car and paying back my deposit. They had to endure a tirade from me because Ford Motor Company messed this up so badly.
I hope you do everything in your power to satisfy those who are still waiting for Fiestas. I think it means personally reaching out to them, giving an honest explanation why the car hasn't shipped, and working out alternate arrangements for those who won't be able to get their cars immediately. Otherwise I fear the Fiesta is doomed to become a victim of its own success.
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This will be my last post on the Faction for a while. I'm lost and confused and really need to cool off before I figure my next move.
Powershift, I am just so sorry it has come to this. But I don't blame you for cancelling that reserved Fiesta - hearing it's damaged would have been the last straw for me, too. I hope you do eventually get one off the lot because they're great cars and you've invested so much heart in them. But I think everything you said in your letter was right - Ford really forced your hand by making the reservation system so problematic.
Given that the email usually means at least a month of waiting, I think I made the better choice, too.
Yeah, I got the automated email today that my reserved car was on its way to the dealer. Same day I hit 1,000 miles in my dealer stock fiesta.
Given that the email usually means at least a month of waiting, I think I made the better choice, too.1 - 20 of 649 Posts
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